Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes for app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Global CyberSecurity Incident

Resolved - This incident had no impact on Mews services, and so will be marked as resolved now awareness has been raised.
Jul 22, 09:28 CEST

Monitoring - We are aware that a cybersecurity update has impacted IT systems and industries around the world. Currently there is no impact at Mews and our systems continue to run normally. We will continue to monitor the situation closely.
Jul 19, 13:27 CEST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Jul 18, 2024

Downgraded Performance of Search functionality

Resolved - The fix has been deployed and confirmed to be working. The Search functionality is fully operational.
Jul 18, 10:55 CEST

Monitoring - We have identified an issue with the search functionality and are working on a resolution. Search is currently operational for all customers but with limited functionality.
Jul 18, 08:10 CEST

Update - We have identified an issue with the search functionality and are working on a resolution. Search is currently operational for all customers but with limited functionality.
Jul 18, 08:10 CEST

Investigating - We are aware of an ongoing issue with the Search functionality in Mews and are currently investigating.
Thank you for your patience.
Jul 18, 07:47 CEST

Unplanned Outage - search by confirmation number

Resolved - The search by confirmation number is back again.
Jul 18, 03:39 CEST

Investigating - We are currently experiencing an unplanned outage when users search for reservations by confirmation number.

We are working on solving this problem as quickly as possible.
Please continue checking this page for updates on the status.
Jul 18, 02:50 CEST

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Report schedules are not sending attachments in mails

Resolved - We think the impact from the issue is over.
Jul 15, 18:42 CEST

Identified - We're identified root cause and team started working on a fix.
Jul 15, 16:41 CEST

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.