Mews Status

All Systems Operational

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Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

Customer search not working on billing screen

Resolved - Issues were identified and appropriate fixes were deployed.
Jun 28, 18:25 CEST

Identified - We have identified the issue and started working on resolution. Expected ETA~100 minutes.
Jun 28, 15:41 CEST

Investigating - We are aware that the account search does not work on on certain pages such as the checkout report page or the service order report page. We are investigating the issue.
Jun 28, 15:19 CEST

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Channel manager updates are failing

Resolved - All affected properties have been synchronized. That means that all the data in channel managers should be correct now and correspond to Mews.

We still will be keeping an eye on it. Should you have any concerns or detected any mismatch, please let us know.

Also, we are starting an internal process to discover the root causes that all lead to this incident and will be working on how to prevent them in the future.

We sincerely apologize for any inconvenience caused.
Jun 23, 07:36 CEST

Monitoring - We have deployed the fix and started to synchronize data. We have to follow the rules of communication with channel managers as we can't send all the data at once. We have to synchronize data in batches. All this is happening automatically in the system.
Jun 23, 01:21 CEST

Update - We have implemented all needed fixes and we are deploying the fix to the production environment.

Once the fix will be deployed, the system will automatically start synchronizing data. It will take couple hours to go through all affected data.
Jun 22, 23:38 CEST

Update - We are continuing to work on a fix for this issue.
Jun 22, 21:32 CEST

Identified - We have identified a problem in our 2-way integration with channel managers. Some updates are not going through and some updates are not updating prices of dependent space categories correctly.

We are verifying the fix and preparing a way to synchronize the prices to be correct. Once all is easy, we will deploy the fixes to live environment

UPDATE: Restriction updates and price updates from Mews to Channel manager are not going through correctly.
Jun 22, 21:14 CEST

Jun 22, 2022

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.