All Systems Operational

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Having trouble? Troubleshoot performance issues, check historical uptimes for app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational
Guest Journey Operational
Business Intelligence Operational
Payments Operational
Open API Operational
Marketplace Operational
Aircall Inbound calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Past Incidents
Jul 17, 2024

No incidents reported today.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Resolved - We think the impact from the issue is over.
Jul 15, 18:42 CEST
Identified - We're identified root cause and team started working on a fix.
Jul 15, 16:41 CEST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024
Resolved - All API connections have been fully restored, and POS postings are now processing as expected.
Jul 6, 21:21 CEST
Update - We are continuing to investigate this issue.
Jul 6, 20:43 CEST
Investigating - We have noticed a downgraded performance of the API connection, particularly between Mews and partner POS systems, such as Lightspeed or Toast POS.

We are currently looking into it. Thank you for your patience.

Jul 6, 20:35 CEST
Jul 5, 2024

No incidents reported.

Jul 4, 2024
Resolved - We have confirmed that the issue is resolved and creating new reservations works as expected since 15:15 UTC.
Jul 4, 21:21 CEST
Investigating - We have identified an elevated level of errors when creating new reservations for company rates from the new reservation screen.
Jul 4, 14:51 CEST
Jul 3, 2024

No incidents reported.