Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes for www.mews.li, app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

Can not create new reservation from NRS

Resolved - We have found the cause and have released a new version with a fix. We have confirmed it is working. Reservation creation should be working now again for everybody.

We apologize for any inconvenience caused.
Jan 31, 14:05 CET

Identified - We have identified the issue with loading of deleted vouchers and working on HOTFIX.
Jan 31, 12:20 CET

Investigating - We are currently experiencing a service disruption where for some properties creation of resevation does not work on new reservation screen.
"Our team is identifying the cause and working on a solution."
We will provide an update as soon as possible.
Jan 31, 12:10 CET

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Degraded Performance of Mews

Resolved - Our cloud provider Microsoft Azure confirmed full recovery, with the final networking equipment recovering at 09:35 UTC.
More details on the Azure incident can be found on https://status.azure.com/en-us/status/history/.
Thank you for your patience and we apologize for any inconvenience this may have caused.
Jan 25, 12:07 CET

Monitoring - Our cloud provider Microsoft Azure identified a recent networking update and took steps to rollback the recent changes. We are seeing signs of recovery and continue to actively monitor the situation.
You can also check out the Microsoft Azure status page (https://status.azure.com/) for more details and recent updates on this issue.
Thank you for your patience and we apologize for any inconvenience.
Jan 25, 11:07 CET

Update - We have identified that the issue is on the side of our cloud provider. Microsoft Azure is currently experiencing a global networking issue which is impacting our availability.
They are working on resolving this issue, and we're monitoring the situation and will provide further updates. We are seeing improvement in client response time and connectivity in the past 30minutes.
You can also check out the Microsoft Azure status page (https://status.azure.com/) for more details and recent updates on this issue.
Thank you for your patience.
Jan 25, 10:28 CET

Update - We have identified that the issue is on the side of our cloud provider. Microsoft Azure is currently experiencing a global networking issue which is impacting our availability.
They are working on resolving this issue, and we're monitoring the situation and will provide further updates.
You can also check out the Microsoft Azure status page (https://status.azure.com/) for more details and recent updates on this issue.
Thank you for your patience.
Jan 25, 09:41 CET

Identified - We have identified that the issue is on the side of our cloud provider Microsoft Azure. We are working with them to solve this and will provide an update as soon as possible. Thank you for your patience.
Jan 25, 09:24 CET

Investigating - We are experiencing a degraded performance of the system. Some pages may be slow or unresponsive.
We're investigating the cause and will provide an update as soon as possible.
Thank you for your patience.
Jan 25, 09:00 CET

Jan 24, 2023

No incidents reported.