AI tooling degraded due to Claude and Azure Foundry outage
Monitoring - We are aware of an issue affecting AI tooling. The cause is an outage at our AI provider and an Azure outage in the Sweden region. AI-powered features may be slow, return errors, or be unavailable.

Core Mews functionality is not affected.
Sep 29, 2026 - 17:02 CEST
Downgraded Performance
Monitoring - The problematic reports remain isolated to a separate component, reducing their impact on the rest of the system. The platform is operating normally, and we continue to monitor the situation while working on a permanent solution.
Sep 29, 2026 - 10:28 CEST
Identified - The Mews team identified the issue and is working on a resolution. This issue affects most of the properties in Morocco region. It prevents users from creating new reservation and modifying them.

To prevent this from happening use different browser that is not updated like edge/chrome.

NOTE: this update was intended for a separate incident https://status.mews.com/incidents/jsp79g3qvh42 and was posted here by accident. Apologies for any confusion.
Sep 28, 2026 - 18:03 CEST
Update - The system continues to operate normally, and we are monitoring it closely. Some reports may occasionally load slowly or fail to load while we work on a permanent fix.
Sep 25, 2026 - 16:53 CEST
Update - We have identified the source of the degraded performance and applied a mitigation that isolates it from the rest of the system. The system should now be responding normally. Some users may still experience slowness when generating the Manager Report. We continue to investigate and monitor the situation.
Sep 25, 2026 - 16:13 CEST
Monitoring - We see that the performance of the platform across all connections is back to normal. We will keep monitoring the incident.
Sep 25, 2026 - 14:10 CEST
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Sep 25, 2026 - 12:59 CEST

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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 30, 2026

No incidents reported today.

Sep 29, 2026

Unresolved incidents: AI tooling degraded due to Claude and Azure Foundry outage, Downgraded Performance.

Sep 28, 2026

Reservation creation issues in Morocco
Resolved - A fix has been deployed for the issues affecting reservation creation and modification for properties in the Morocco region. The issue should now be resolved and normal functionality restored. No further actions required as a result of the fix.
Sep 28, 19:52 CEST
Identified - The Mews team identified the issue and is working on a resolution. This issue affects most of the properties in Morocco region. It prevents users from creating new reservation and modifying them.

To prevent this from happening use different browser that is not updated like edge/chrome.
Sep 28, 18:06 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Synxis & BestWestern Outage
Resolved - This incident is resolved.

SynXis (Sabre) was unavailable between approximately 04:20 and 08:40 UTC. BWH |
Best Western CRS experienced a separate unplanned outage on their side, caused by
maintenance overrunning its window, between approximately 06:00 and 09:10 UTC.

Both connections have been operating normally since. All updates affected during
both outages — availability, rates, restrictions, and reservations — have been
reprocessed and resynchronised. No action is required from you.
Sep 20, 12:41 CEST
Monitoring - SynXis has fully recovered and reprocessing is complete. All updates that
exceeded their retry limit during the outage have been reprocessed —
availability, rates, restrictions and reservations are resynchronised for
SynXis-connected properties. No further action is needed.

BWH | Best Western CRS has confirmed an unplanned outage on their side, caused
by scheduled maintenance overrunning its window. We have been seeing normal
error levels on BWH connections since approximately 09:10 UTC and updates are
processing again. We are monitoring and awaiting their confirmation that the
outage is fully resolved.

Next update within 60 minutes, or sooner if anything changes.
Sep 20, 12:03 CEST
Update - We are seeing elevated errors on connections to BWH | Best Western CRS since
approximately 06:00 UTC. Updates are still being processed, but a portion are
failing and retrying, so some changes may be delayed reaching the channel.

This is unrelated to the SynXis incident. We are investigating.

Next update within 60 minutes.
Sep 20, 11:21 CEST
Update - SynXis has begun responding again as of approximately 08:40 UTC, and queued
updates are now processing. Availability, rate and restriction updates, and
reservation synchronisation, are flowing again.

We are now working through the backlog. Updates that exceeded their automatic
retry limit during the outage are being reprocessed by us — this is in progress
and will take some time. Your channel data may remain out of date until it
completes.

We will confirm here once reprocessing is finished and data is fully
resynchronised.

Next update within 60 minutes.
Sep 20, 11:20 CEST
Update - Properties connected to SynXis (Sabre) remain affected. There is no change to the
impact described in our previous update, and we have not yet seen recovery.

SynXis continues to reject our requests. Error levels have not improved over the
past two hours. We are still in contact with Sabre and do not have an estimated
time to resolution from them.

The volume of updates requiring manual reprocessing continues to grow while the
outage is ongoing. This means full resynchronisation will take some time after
SynXis becomes reachable again — availability, rates and restrictions will not all
be correct the moment their service returns. We will confirm here when
resynchronisation is complete.

If you use SynXis, please continue to treat your channel data as out of date and
check SynXis directly for new bookings.

Next update within 60 minutes.
Sep 20, 10:20 CEST
Update - Properties connected to SynXis (Sabre) remain affected. The scope is broader than
our previous update stated.

Since approximately 04:20 UTC:
- Availability, rate and restriction updates are not reaching SynXis.
- New reservations from SynXis are not reaching Mews.
- Reservation updates are not synchronising back to SynXis.

SynXis is still rejecting our requests. Error levels have fallen from their peak but
have been stable for the past hour, and we have not yet seen any recovery. We remain
in contact with Sabre.

Correcting our earlier update: not all queued updates will resend on their own. A
portion have exceeded their automatic retry limit during the outage. We have
identified these and will reprocess them ourselves once SynXis is reachable — no
action is required from you.

If you use SynXis, please continue to treat your channel data as out of date and
check SynXis directly for new bookings.

Next update within 60 minutes.
Sep 20, 08:34 CEST
Identified - Properties connected to SynXis (Sabre) are currently affected.

Since approximately 04:20 UTC, availability, rate and restriction updates are not reaching SynXis.

The cause is an outage on the SynXis side, their service is currently rejecting our requests. We are in contact with Sabre.

Queued updates will retry automatically once SynXis is reachable.

Properties not connected to SynXis are unaffected.

Next update within 60 minutes.
Sep 20, 07:28 CEST

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Live Chat Disruption
Resolved - This incident has been resolved.
Sep 17, 14:31 CEST
Identified - Salesforce, our case management system provider, is experiencing a service disruption affecting multiple regions. This is causing severe delays, intermittent errors, and inability to access some services, including live chat and support case creation.

Salesforce has identified the cause as an internal login service issue and is working on a fix, including a rolling restart on one of the affected instances. You can find more details here >> https://status.salesforce.com/incidents/20004433 <<

While this is ongoing, please expect delays if you submit a case, and live chat agents may be temporarily unavailable.
We will update this page as soon as we have more information.
Sep 16, 11:48 CEST
Investigating - We are currently experiencing intermittent disruptions to our live chat service due to an issue with a third party system provider. This is affecting agent availability for chat support.

While this is being resolved, please submit your query as a case instead of live chat, so our team can respond as soon as possible.

We will update this page once the issue is resolved.
Sep 16, 11:14 CEST

Sep 16, 2026

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