Mews Status

Price derivations of multi-level dependent rates not working as expected

Update - We have started the restorer job. It will recover the affected price items between 4 March 2026, 13:00 and 16:20 (UTC).

We will notify you once the process is completed. The estimated time of completion (ETA) is 7 hours.
Mar 05, 2026 - 20:56 CET

Update - We will start restoring the incorrect prices shortly. The price updates generated between 4 March 2026, 13:00 and 16:20 (UTC) were affected, and incorrect prices were synced during this period.

We will notify you once the restoration process has started and will also provide an estimated ETA for the completion.
Mar 05, 2026 - 16:18 CET

Update - Yesterday's incident caused incorrect prices to be sent to our channel manager connections. When we resynchronized we did not resolve the issue, so incorrect prices were still present.
We're actively working to restore the correct prices and will update you once this is resolved.
Mar 05, 2026 - 15:19 CET

Identified - We noticed that some rate prices were not properly synchronized to channel managers. We are working on a fix right now.
Mar 05, 2026 - 14:51 CET

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 5, 2026

Price derivations of multi-level dependent rates not working as expected

Resolved - The price synchronization job has been run, and all affected items have been successfully synced with our channel manager partners.

This incident is now resolved. No further action is required on your side.
Mar 5, 09:13 CET

Update - We are deploying a fix to the price synchronization job that updates rates across channel manager platforms and will run it across all potentially affected prices. No action is required from your side; we will provide a further update here as soon as we have more information.
Mar 5, 01:05 CET

Update - We are currently preparing and deploying a synchronization job that will update all prices across the different channel manager platforms. We will provide another update as soon as the process has been completed or if we have any significant changes to share
Mar 4, 21:02 CET

Update - Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery.
Mar 4, 19:45 CET

Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Mar 4, 17:36 CET

Update - The Mews team has identified and resolved the issue and will be deploying the fix shortly.
Mar 4, 16:21 CET

Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Mar 4, 15:42 CET

Mar 4, 2026

Online check-in journey not loading

Resolved - The impact of the issue is over.
Mar 4, 14:58 CET

Monitoring - The Online check-in is degraded mainly for the nationality step.
The issue was fixed and we are monitoring its impact.
Mar 4, 11:21 CET

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

Scheduled maintenance on the POS backend

Completed - The scheduled maintenance has been completed.

If you are still unable to use our product, please make sure to update firewall and IP allowlist before the maintenance period to ensure continued access to Mews POS.

View IP requirements: https://help.mews.com/s/article/network-requirements-for-the-mews-pos
Feb 24, 07:19 CET

Verifying - Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary.
Feb 24, 06:16 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:00 CET

Scheduled - We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 24 February at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

Please make sure to update firewall and IP allowlist before the maintenance period to ensure continued access to Mews POS afterwards.

View IP requirements: https://help.mews.com/s/article/network-requirements-for-the-mews-pos

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Jan 16, 14:46 CET

Feb 23, 2026

Elevated Demo API Errors

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Feb 23, 16:47 CET

Investigating - We’re currently investigating an issue affecting the Mews Demo API. Some users may encounter failures, primarily HTTP 525 errors.

Our engineering team is working to restore normal service and will share an update as soon as possible.
Feb 23, 16:30 CET

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

Data Processing Delays - Mews BI Affected

Resolved - All Mews BI data are loaded and up to date. The data pipelines run without issues.
Feb 20, 18:44 CET

Investigating - Our data processing infrastructure is running behind which is causing delayed data in Mews BI. No data has been lost and the system should be caught up in 30 minutes.
Feb 20, 18:07 CET

Marketplace - Channel Manager ARI updates issues

Resolved - A recovery for missed inventory updates is currently running and will continue over the weekend.
Feb 20, 15:31 CET

Monitoring - The incident has been resolved, and Inventory updates are synchronizing correctly. Previously missed Inventory updates are in the process of being automatically synchronized.
Feb 20, 10:33 CET

Update - The issue has been resolved. We are now in the process of recovering missed critical availability updates for upcoming 6 months.
Feb 19, 13:56 CET

Update - We have implemented a partial mitigation to improve synchronization of availability, rates, and restrictions. Work on a full resolution is ongoing.
Feb 18, 17:19 CET

Identified - We have identified the issue and are actively working on a fix. During this time, ARI updates may not synchronize correctly, potentially leading to overbookings.
Feb 18, 15:58 CET

Investigating - We are currently investigating issues with processing and distributing Availability and Price updates.
Feb 18, 12:06 CET

Feb 19, 2026

Channel Managers are delayed in processing; Space status page cannot be opened

Resolved - We have confirmed that this incident is fully resolved. Both affected services have been restored:

- Channel Manager synchronization - Reservation processing is working as expected. All remaining reservations in the queue will be processed correctly.
- Space Status page - The Space Status page in Mews Operations is accessible again.

Please note: Due to the backlog accumulated during the incident, there may be delays of up to 30 minutes before all reservations are fully synchronized. No action is needed from your side.
Feb 19, 13:33 CET

Update - We have identified and rolled back the root cause of two related issues affecting Mews Operations:

Channel Manager delays: Reservation synchronization via Channel Managers is delayed.
Space Status page: The Space Status page in Mews Operations is currently unavailable.

We've rolled back the root cause and we are actively monitoring Channel Manager processing to confirm full recovery. We will provide an update once normal operation is restored.

We apologize for the disruption and appreciate your patience.
Feb 19, 13:18 CET

Monitoring - Fix is deployed and we are monitoring it on production
Feb 19, 13:11 CET

Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Feb 19, 13:02 CET

Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Feb 19, 12:53 CET