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Operations Operational
Guest Journey Operational
Business Intelligence Operational
Payments Operational
Open API Operational
Marketplace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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API throughput ?
API response time ?
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Resolved - All affected properties have been synchronized. That means that all the data in channel managers should be correct now and correspond to Mews.

We still will be keeping an eye on it. Should you have any concerns or detected any mismatch, please let us know.

Also, we are starting an internal process to discover the root causes that all lead to this incident and will be working on how to prevent them in the future.

We sincerely apologize for any inconvenience caused.

Jun 23, 07:36 CEST
Monitoring - We have deployed the fix and started to synchronize data. We have to follow the rules of communication with channel managers as we can't send all the data at once. We have to synchronize data in batches. All this is happening automatically in the system.
Jun 23, 01:21 CEST
Update - We have implemented all needed fixes and we are deploying the fix to the production environment.

Once the fix will be deployed, the system will automatically start synchronizing data. It will take couple hours to go through all affected data.

Jun 22, 23:38 CEST
Update - We are continuing to work on a fix for this issue.
Jun 22, 21:32 CEST
Identified - We have identified a problem in our 2-way integration with channel managers. Some updates are not going through and some updates are not updating prices of dependent space categories correctly.

We are verifying the fix and preparing a way to synchronize the prices to be correct. Once all is easy, we will deploy the fixes to live environment

UPDATE: Restriction updates and price updates from Mews to Channel manager are not going through correctly.

Jun 22, 21:14 CEST
Jun 22, 2022
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022
Resolved - This incident has been resolved.
Jun 16, 20:08 CEST
Investigating - We are experiencing partial outage of app.mews.com and are investigating the incident.
Jun 16, 19:14 CEST
Jun 15, 2022

No incidents reported.

Jun 14, 2022
Resolved - We restored all corrupted data of nested spaces based on the morning backup. We would like to ask you to check your timeline and space configuration. Please be aware the bug led to some colliding reservations created for your nested spaces structure and our support team will get in touch with the affected clients and help to identify them.
We sincerely apologize for the inconvenience the bug caused. We are going to evaluate all the steps that led to this situation as part of our postmortem process to avoid such incidents happening in the future.

Jun 14, 23:54 CEST
Update - The hotfix of assigning parent rooms to the spaces has been deployed. We are recovering the corrupted data prior to the deployment containing the bug which will take a few hours. If your operation is blocked by the wrong nested spaces configuration, please update the space structure manually by navigating to Menu-Settings-Property-Space configuration-Spaces - click on the space and select the parent room.
See the help page describing the parent space assignment on https://help.mews.com/s/article/how-to-set-up-a-parent-room?language=en_US
Note: Only users with the ''Create and manage space categories'' privilege are able to proceed with manual updates.

Jun 14, 21:40 CEST
Update - We found a bug with nested spaces and we are deploying the hotfix. In the meantime to mitigate the possible overbooking of those spaces, please set up the restrictions for them. We will update the status page once the hotfix is deployed so you can start setting back the nested spaces to the correct state. In the meantime, we are also working on restoring the corrupted data and fix nested spaces in batch.
Jun 14, 19:30 CEST
Identified - We have found a number of inconsistent rooms that were updated before we managed to fix the data. We are in the process of restoring the data from a backup, please do not update rooms in the meanwhile.
Jun 14, 19:03 CEST
Monitoring - We have fixed the underlying issues and we're monitoring the results.
Jun 14, 18:33 CEST
Identified - We have identified the last issue that was concerning parent/child space configuration and we're working on the fix. Please avoid manually fixing the data to avoid potential interference.
Jun 14, 18:18 CEST
Update - We have found and fixed the root cause for inconsistent data in room states and we're continuing our investigation.
Jun 14, 18:06 CEST
Investigating - We have identified a number of issues with rooms, we are investigating the cause. This includes unexpected behavior with room allocation, sudden change of room states, parent/child space configuration and the timeline in general.
Jun 14, 17:28 CEST
Resolved - This incident has been resolved.
Jun 14, 15:42 CEST
Monitoring - We are observing response times to be back to normal for the past 30 minutes. We continue to monitor the situation.
Jun 14, 13:53 CEST
Update - Microsoft Azure applied mitigation steps and we are seeing signs of recovery. We are closely monitoring the situation.
Jun 14, 13:36 CEST
Update - Microsoft Azure applied mitigation steps and we are seeing signs of recovery, but performance is still degraded. We are closely monitoring the situation.
Jun 14, 12:22 CEST
Update - Microsoft Azure applied mitigation steps and we are seeing signs of recovery. We are closely monitoring the situation.
Jun 14, 11:23 CEST
Update - Our cloud provider Microsoft Azure has confirmed an issue on their side. We are experiencing intermittent connection issues with app.mews.com in some EU regions and working with Microsoft on the resolution.
Jun 14, 11:06 CEST
Identified - We have identified an issue with our cloud provider Microsoft Azure, network traffic routing in some EU regions is affected. We are closely monitoring the situation and will provide further updates.
Jun 14, 09:57 CEST
Investigating - We are experiencing partial outage of app.mews.com.
Jun 14, 09:21 CEST
Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.