Mews Status

Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Jun 19, 2025 - 18:20 CEST

Investigating - We are currently investigating reports of issues affecting Mews Kiosk. Customers are reporting that guests can't progress from registration card and are unable to submit the data.

The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jun 19, 2025 - 16:14 CEST

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Jun 20, 2025

No incidents reported today.

Jun 19, 2025

Kiosk showing white loading screen

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Jun 19, 10:47 CEST

Update - The fix seems to have resolved some instances, however there continues to be instances showing a white loading screen, we are continuing to investigate
Jun 18, 18:51 CEST

Investigating - We've spotted that something has gone wrong with the latest version (4.25) of the Kiosk. We're currently investigating the issue, and will provide an update soon.
Jun 18, 14:15 CEST

Jun 18, 2025

Jun 17, 2025

Investigating issues with Mews Kiosk

Resolved - We think the impact from the issue is over. Kiosk Customers can now perform operations on the Kiosk.
Jun 17, 17:21 CEST

Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Jun 17, 15:31 CEST

Investigating - We are currently investigating reports of an issue affecting the latest version of Mews Kiosk. Customers are currently unable to continue on the registration card. The team is actively working to identify the cause, and we will provide updates as soon as possible.
Jun 17, 15:02 CEST

Downgraded Performance

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Jun 17, 10:46 CEST

Monitoring - The team has identified two instances that were unhealthy. These instances have been restarted, and performance has returned to normal levels.
Jun 17, 10:01 CEST

Investigating - We have noticed a decline in the system's performance. We are investigating.
Jun 17, 09:51 CEST

Jun 16, 2025

No incidents reported.

Jun 15, 2025

Con-Processor stopped processing but we are processing still directly

Resolved - Distribution Processor stop processing for about 30 minutes more investigation on why will be carried out tomorrow.

We had a fallback in place to direct process the queue items. This was set up in place after the last incident.

All queue items would of been processed normally so the impact is none.
Jun 15, 23:07 CEST

Investigating - We're investigating the issue.
Jun 15, 22:46 CEST

Jun 14, 2025

RateTiger Channel Manager Maintenance

Completed - The scheduled maintenance has been completed.
Jun 14, 11:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:30 CEST

Scheduled - On Saturday, 14th June, from 1:30 AM to 7:30 AM UTC, our partner RateTiger will undergo planned maintenance. During this time, no new reservations will be received, and inventory updates will be paused. Normal operations will resume after the maintenance window. No reservations or updates will be lost. All updates will be processed and reservations will be delivered once the maintenance window concludes.. We apologize for any inconvenience caused.
Jun 13, 13:54 CEST

Jun 13, 2025

Broad Internet issues (Mews PMS unaffected)

Resolved - This incident has been resolved.
Jun 13, 09:42 CEST

Monitoring - Multiple cloud providers and services are reporting disruptions and outages at the moment. Mews PMS remains unaffected, but our teams continue to monitor.
Jun 12, 21:58 CEST

Jun 12, 2025

Premium Chat Support - Service Disruption

Resolved - The issue has been resolved, and Premium Chat is now fully available to all Premium clients again.

Thank you for your patience and understanding - we look forward to assisting you!
— Mews Support Team
Jun 12, 22:28 CEST

Investigating - We are currently experiencing an issue with our Premium Chat support functionality available to our Premium Support clients. This means that Premium clients may be unable to reach our support team via chat at this time.

We are investigating the issue right now, In the meantime, we encourage you to reach out via chatbot, email or phone for urgent matters. We apologize for the inconvenience and appreciate your patience while this is being resolved.

We will provide further updates as soon as more information becomes available.
Thank you for your understanding.
— Mews Support Team
Jun 12, 22:01 CEST

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

Elevated errors on Space Report

Resolved - The issue is confirmed to be resolved.
Jun 9, 18:28 CEST

Monitoring - We have deployed the fix successfully and monitoring the issue.
Jun 9, 18:14 CEST

Identified - We have identified a root cause and we are creating a hotfix.
Jun 9, 17:20 CEST

Update - The propagation of the error is stopped and we are investigating the exact root cause of the issue for the affected properties.
Jun 9, 16:46 CEST

Investigating - We are observing increased errors on Space Report page for some properties. We are investigating the root cause and working on the fix.
Jun 9, 16:24 CEST

Issues with Mews Booking Engine

Postmortem - Read details
Jun 18, 16:11 CEST

Resolved - We found the problem with the Booking Engine, and deployed a fix. It should be working for everyone now.
Jun 9, 14:41 CEST

Investigating - We are currently investigating reports of an issue affecting the Mews Booking Engine. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jun 9, 14:01 CEST

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.