Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes for app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Sep 8, 2024

No incidents reported today.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

Degraded system performance after deployment

Resolved - The issue is resolved and we do not expect any further latency issues from this deployment update.
Sep 4, 17:16 CEST

Monitoring - We've reverted a deployment and are monitoring the situation.
Sep 4, 16:30 CEST

Identified - We've spotted that after recent deployment system performance is degraded. We're currently investigating the issue, and will provide an update soon.
Sep 4, 16:04 CEST

Sep 3, 2024

VAT Rate and Tax Code Changes in Finland

Resolved - Communications have been action and now working on preventative measures.
Sep 3, 13:59 CEST

Monitoring - To comply with the latest tax regulations in Finland, Mews has implemented a VAT rate change from 24% to 25.5%, effective 01.09.2024. Additionally, due to this change, it is important to note that the other tax rate codes have also been updated.

Details of Tax Rate Code Changes:
0% -> FI-2024-0% (Previously: FI-Z)
10% -> FI-2024-10% (Previously: FI-L)
14% -> FI-2024-14% (Previously: FI-R)
24% -> (Previously: FI-S)
25.5% -> (new tax rate) FI-2024-25.5%

Important: If your systems or integrations rely on the previous tax rate codes, they must be updated to reflect these new codes.
Sep 1, 16:04 CEST

Sep 2, 2024

No incidents reported.

Sep 1, 2024

Aug 31, 2024

Elevated errors on Connector API

Resolved - The issue has been resolved.
Aug 31, 01:08 CEST

Monitoring - We have identified the problem with historical data, which were referenced by active products. We have restored the data to the original state and are monitoring the status.
Aug 31, 00:39 CEST

Investigating - We're experiencing an elevated level of server errors on Connector API with endpoints reservations/getAll and products/getAll, and are currently looking into the issue.
Aug 30, 23:48 CEST

Issue when checking out reservations

Resolved - The issue is resolved and the affected reservations were successfully checked out.
Aug 31, 01:07 CEST

Investigating - We are investigating a possible issue with checking out reservations. We will provide an update soon.
Aug 30, 23:06 CEST

Aug 30, 2024

Aug 29, 2024

Search bar not working

Resolved - The issue has been resolved, no customers impacted.
Aug 29, 13:43 CEST

Update - Issue has been resolved, no customers were impacted.
Aug 29, 13:17 CEST

Investigating - There is an issue with the search bar, we are currently investigating the issue, and will provide an update soon.
Aug 29, 12:52 CEST

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

Unplanned Outage - we have delivered a fix

Postmortem - Read details
Sep 2, 10:27 CEST

Resolved - Issue seems resolved after our work on Friday was deployed successfully.
Aug 26, 10:35 CEST

Monitoring - We have rolled out a fix for this and now bills / invoices in Austria should be printed, downloaded, shared, etc.
We will keep monitoring this in the upcoming days.
Apologies for the inconveniences.
Aug 23, 23:09 CEST

Update - Work is still ongoing to resolve the records which were impacted by the unplanned outage, and to make it possible to print and download the affected invoices.
Aug 23, 17:16 CEST

Identified - The issue causing the unplanned outage has been resolved, and we are now working on processing records affected during the outage.
Aug 23, 10:50 CEST

Investigating - We are currently experiencing an unplanned outage in the Austrian properties which is preventing properties from downloading, printing or sharing bills.
We have identified the root cause and we are in the process of deploying it.
Aug 23, 10:22 CEST

Aug 25, 2024

No incidents reported.