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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
Support Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 15, 2026

Booking.com reservations delayed
Resolved - All Booking.com reservations delayed between 11:15 UTC and 17:55 UTC have been delivered to Mews, and the connection is operating normally. If you still notice a missing Booking.com reservation, please compare with the Booking.com Extranet and contact Mews Support.
Oct 15, 20:51 CEST
Monitoring - Booking.com reservations have started reaching Mews again. Reservations delayed since around 11:15 UTC are now being delivered and created in Mews automatically. This may take some time to complete.

Booking.com’s service is not yet fully stable, so some further delays are still possible. Please continue to check the Booking.com Extranet for recent bookings until this incident is resolved. We’ll post another update within 60 minutes.
Oct 15, 20:10 CEST
Update - Identified: Booking.com’s Reservations API is still experiencing an outage. Since around 11:15 UTC, most new, modified and cancelled Booking.com reservations have not reached Mews, and none have arrived since 13:42 UTC. Booking.com is working on a fix, but they have not given an estimated resolution time. Other channels are not affected.

Reservations are not lost. They will be created in Mews automatically once Booking.com’s service is stable. Until then, please keep checking the Booking.com Extranet for new bookings and manage availability manually where needed to avoid overbookings. We’ll post another update within 60 minutes, or sooner if the situation changes.
Oct 15, 17:14 CEST
Update - Booking.com is still experiencing an outage of their Reservations API. Since around 11:15 UTC, most new, modified and cancelled Booking.com reservations have not reached Mews; only small batches have come through intermittently. Other channels are not affected.

Reservations are not lost. They will be created in Mews automatically once Booking.com’s service is stable. Until then, please check the Booking.com Extranet for new bookings and manage availability manually where needed to avoid overbookings. We are in contact with Booking.com and will post another update within 60 minutes.
Oct 15, 16:14 CEST
Update - Booking.com has reported a fix for their Reservations API, but we are not yet receiving Booking.com reservations reliably. Some reservations came through between 12:45 and 12:50 UTC, but most new, modified and cancelled bookings made since 11:15 UTC are still delayed.

Reservations are not lost. They will be created in Mews automatically as soon as the connection is stable again. Until then, please continue to check the Booking.com Extranet for new bookings to avoid overbookings. We’re monitoring closely and will post another update within 30 minutes.
Oct 15, 15:10 CEST
Identified - Since around 11:30 UTC, new reservations, modifications and cancellations from Booking.com are not reaching Mews. This is caused by an outage of Booking.com’s Reservations API, which Booking.com has confirmed on their connectivity status page. Other channels and updates from Mews to Booking.com (availability, rates and restrictions) are not affected.

Reservations are not lost. Booking.com will resend them once their service recovers, and they will be created in Mews automatically. Until then, please check the Booking.com Extranet for new bookings to avoid overbookings. We’ll post an update when Booking.com restores service.
Oct 15, 14:03 CEST

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Italy: unable to add tax deducted payment in the new Billing screen
Resolved - The issue is now fully resolved. Mews is now operating as expected. Affected customers will be contacted with the process to fix affected invoices.
Oct 9, 15:47 CEST
Identified - Customers in Italy can’t add a tax deducted payment to invoices in the new Billing screen. We’ve identified the cause and are preparing a fix.

Workaround: on the burger button (the 3 dots in the billing screen) Switch to the old Billing page to close bills until the fix is live.

We’ll post another update once the fix is deployed.
Oct 9, 13:37 CEST

Oct 8, 2026

Updates to channel managers are delayed.
Resolved - Delayed updates were successfully synchronized to channel managers.
Oct 8, 17:43 CEST
Monitoring - We have identified problem of delay. The accumulated updates that caused slowing down the updates were removed. All the slowed updates will get processed soon. We are monitoring the recovery.
Oct 8, 16:36 CEST
Investigating - They availability, price and restriction updates to channel managers are delayed. We are investigating the root cause.
Oct 8, 16:17 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Some channel reservations with loyalty memberships are not being created
Resolved - Between approximately 09:55 and 14:29 UTC on October 6, some reservations requiring a new loyalty membership failed to appear in Mews. This affected 62 properties. The issue is fixed and the bookings have been reprocessed. Please check your booking channels for any reservations still missing from Mews.
Oct 6, 17:17 CEST
Update - Since around 09:55 UTC on October 6, some reservations for guests enrolling as new loyalty members at Strawberry hotels have not appeared in Mews; reservations that do not create a new membership are processing normally. We’re working on a fix, and affected properties should check their booking channels for missing reservations and any failure notifications.
Oct 6, 15:40 CEST
Investigating - Since about 09:55 UTC, some reservations from Choice EDGE CRS and SynXis are not showing up in Mews. This happens when a reservation includes a new loyalty membership. We found the cause and our engineers are fixing it. Please check your channel or CRS for missing bookings. We will post an update when it is fixed.
Oct 6, 15:04 CEST

Oct 5, 2026

Delays in reservations and channel updates
Resolved - Reservation processing and inventory synchronization between Mews and distribution channels are now fully operational. All delayed updates have been processed.
Oct 5, 21:00 CEST
Update - Reservation processing was delayed by up to 40 minutes and is now fully operational. All delayed reservations have been processed. Inventory synchronization (availability, rate and restriction updates to channels) is still slower than usual, and some properties may see delays.
Oct 5, 19:24 CEST
Update - Reservation processing and inventory synchronization between Mews and distribution channels are currently not progressing. New reservations may not appear in Mews, and availability, rate and restriction updates may not reach channels. Nothing is lost, everything is queued and will be processed once the issue is resolved
Oct 5, 18:51 CEST
Identified - We've identified the cause of the delayed availability, rate and restriction updates to some distribution channels. An unusually high volume of updates from a single connected system was slowing the processing queue for a subset of properties.

The inventory queue is now recovering and delays are reducing. Affected properties will see their updates reach their channels as the backlog clears. Updates are not lost. We're monitoring closely and will post again once processing is back to normal.
Oct 5, 18:23 CEST
Investigating - We're aware that availability, rate and restriction updates from Mews to some distribution channels are being delayed for a subset of properties. Reservations from channels into Mews are not affected.

Affected properties may see updates reach their channels later than usual. Updates are not lost and will be delivered once processing catches up.
Oct 5, 17:12 CEST
Errors accessing Flexkeeping
Resolved - System access is restored.
Oct 5, 18:26 CEST
Monitoring - A fix has been deployed to production and service should be restored.
The team are monitoring recovery.
No data loss was incurred.
Oct 5, 18:16 CEST
Identified - We're aware of a subset of Flexkeeping Customers who are experiencing issues accessing the Flexkeeping website. The team have identified the issue are are deploying a hot-fix presently.
Oct 5, 17:35 CEST

Oct 4, 2026

Downgraded Performance - Connector API - kiosks, printers, integrations are affected
Resolved - This incident has been resolved.
Oct 4, 20:22 CEST
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Oct 2, 14:48 CEST

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Mews POS unavailable
Postmortem - Read details
Oct 8, 10:07 CEST
Resolved - On 2 October 2026 between 15:14 and 15:41 CEST, Mews POS was slow or unavailable for all customers. Customers could not log in to POS or complete transactions. Our team identified the cause and reversed a configuration change within 20 minutes of the first alert. Service was fully restored at 15:41 CEST, and operations returned to normal shortly after.
Oct 2, 15:30 CEST
Investigating issues with the provisioning of the Guest Messenger
Resolved - The new accounts were provisioned and the functionality is working.
Oct 2, 09:22 CEST
Investigating - We are currently investigating issues with provisioning new accounts for the Guest Messenger
Oct 2, 09:05 CEST

Oct 1, 2026

No incidents reported.

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