Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Apr 27, 2025

No incidents reported today.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

Slowness on search bar

Resolved - We think the impact from the issue is over. The search bar is now working without delays.
Apr 25, 18:15 CEST

Monitoring - We are monitoring the performance of the search bar. It seems to be back to normal now.
Apr 25, 17:19 CEST

Identified - We've identified the issue and mitigated the impact while we work on resolving the problem.

Users should be able to use the search bar again without any issues.
Apr 25, 13:04 CEST

Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Apr 25, 12:03 CEST

Downgraded Performance

Resolved - One of our instances encountered an issue, which has now been fully resolved. We are no longer observing any errors, and Mews is now operating as expected.
Apr 25, 08:34 CEST

Monitoring - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Apr 25, 08:16 CEST

Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Apr 25, 07:54 CEST

Apr 24, 2025

Delayed delivery of emails due to 3rd party outage

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Apr 24, 08:26 CEST

Monitoring - Delivery of emails is restored with minimum delay.
We are closely monitoring the system to ensure stability.
Apr 24, 01:30 CEST

Update - We have identified issues with all emails being sent from Mews, this appears to be caused by our 3rd party provider - SendGrid.

You can follow their status page for more updates https://status.sendgrid.com/
We are monitoring the situation closely.
Apr 24, 01:04 CEST

Identified - The Mews team identified the issue with 3rd party product outage. We are closely monitoring the situation.
Apr 24, 00:40 CEST

Downgraded Performance

Resolved - One backend instance was misbehaving. Platform team restarted it. We are no longer observing errors. The issue is now fully resolved. Mews is now operating as expected.
Apr 24, 08:25 CEST

Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Apr 24, 08:18 CEST

Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Apr 24, 08:06 CEST

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Investigating currency issue with Mews Booking Engine

Resolved - The Mews Booking Engine was incorrectly using the users local currency rather than the configured currency. This has now been resolved.
Apr 16, 06:16 CEST

Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Apr 16, 04:38 CEST

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.