Mews Status

All Systems Operational

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Having trouble? Troubleshoot performance issues, check historical uptimes for www.mews.li, app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

Third party incident - Adyen terminals degraded performance

Resolved - This incident has been resolved.
Dec 6, 15:42 CET

Identified - The issue has been identified and a fix is being implemented.
Dec 6, 15:14 CET

Investigating - We were informed about Adyen terminals degraded performance. For further information please visit https://status.adyen.com/.
No impact on Stripe terminals.
Dec 6, 15:14 CET

Updates sent to D-EDGE channel manager are failing

Resolved - Updates are going through. All Failed updates were automatically retried.
Dec 6, 08:16 CET

Monitoring - Its has been clarified it is planned maintenance.
All failed updates will be automatically retried.
Dec 6, 08:03 CET

Update - We are continuing to investigate this issue.
Dec 6, 07:54 CET

Investigating - All updates sent to D-EDGE channel manager are failing. We are contacting D-EDGE.
Dec 6, 07:53 CET

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

Impossible to put a negative quantity in the product order dialogue of the billing screen

Resolved - The fix has been deployed to production and the root cause has been resolved. It is now possible to enter negative values again.
Nov 29, 19:12 CET

Update - We have prepared a fix and we are now deploying it to production environment.
Nov 29, 17:33 CET

Identified - We have identified a problem causing this. At the moment we are working to deploy fix to production
Nov 29, 17:08 CET

Nov 28, 2023

Partial API degradation

Resolved - Between 2:20 PM UTC and 2:54 PM UTC we have experienced partial service degradation on Mews API. Some reservations coming through the Channel Manager API were not processed. We are taking steps to recover them.
Nov 28, 14:30 CET

Nov 27, 2023

Data Processing Delays - Reporting Tools Affected

Postmortem - Read details
Dec 6, 11:07 CET

Resolved - A recent change was causing high utilization of our background processing, causing delays in processing channel manger notifications, payments and notifications from integration partners. We have reverted back to previous version and data processing caught up shortly after.
Nov 27, 18:36 CET

Monitoring - We have identified a recent change that was causing high utilization of our background processing. We have reverted back to previous version and data processing is catching up.
Nov 27, 12:02 CET

Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. We are investigating and will provide update shortly.
Nov 27, 11:51 CET

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.