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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
Support Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on the POS backend Feb 24, 2026 05:00-07:00 CET

We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 24 February at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

Please make sure to update firewall and IP allowlist before the maintenance period to ensure continued access to Mews POS afterwards.

View IP requirements: https://help.mews.com/s/article/network-requirements-for-the-mews-pos

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Posted on Jan 16, 2026 - 14:46 CET
Feb 21, 2026

No incidents reported today.

Feb 20, 2026
Data Processing Delays - Mews BI Affected
Resolved - All Mews BI data are loaded and up to date. The data pipelines run without issues.
Feb 20, 18:44 CET
Investigating - Our data processing infrastructure is running behind which is causing delayed data in Mews BI. No data has been lost and the system should be caught up in 30 minutes.
Feb 20, 18:07 CET
Marketplace - Channel Manager ARI updates issues
Resolved - A recovery for missed inventory updates is currently running and will continue over the weekend.
Feb 20, 15:31 CET
Monitoring - The incident has been resolved, and Inventory updates are synchronizing correctly. Previously missed Inventory updates are in the process of being automatically synchronized.
Feb 20, 10:33 CET
Update - The issue has been resolved. We are now in the process of recovering missed critical availability updates for upcoming 6 months.
Feb 19, 13:56 CET
Update - We have implemented a partial mitigation to improve synchronization of availability, rates, and restrictions. Work on a full resolution is ongoing.
Feb 18, 17:19 CET
Identified - We have identified the issue and are actively working on a fix. During this time, ARI updates may not synchronize correctly, potentially leading to overbookings.
Feb 18, 15:58 CET
Investigating - We are currently investigating issues with processing and distributing Availability and Price updates.
Feb 18, 12:06 CET
Feb 19, 2026
Channel Managers are delayed in processing; Space status page cannot be opened
Resolved - We have confirmed that this incident is fully resolved. Both affected services have been restored:

- Channel Manager synchronization - Reservation processing is working as expected. All remaining reservations in the queue will be processed correctly.
- Space Status page - The Space Status page in Mews Operations is accessible again.

Please note: Due to the backlog accumulated during the incident, there may be delays of up to 30 minutes before all reservations are fully synchronized. No action is needed from your side.
Feb 19, 13:33 CET
Update - We have identified and rolled back the root cause of two related issues affecting Mews Operations:

Channel Manager delays: Reservation synchronization via Channel Managers is delayed.
Space Status page: The Space Status page in Mews Operations is currently unavailable.

We've rolled back the root cause and we are actively monitoring Channel Manager processing to confirm full recovery. We will provide an update once normal operation is restored.

We apologize for the disruption and appreciate your patience.
Feb 19, 13:18 CET
Monitoring - Fix is deployed and we are monitoring it on production
Feb 19, 13:11 CET
Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Feb 19, 13:02 CET
Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Feb 19, 12:53 CET
Feb 18, 2026
Feb 17, 2026
Downgraded Performance
Resolved - The impact was resolved several hours ago. Changes are being actioned to mitigate this issue from reoccuring.
Feb 17, 12:09 CET
Monitoring - We identified what we believe the root cause of the performance issue and have remediated it. We'll continue to monitor this.
Feb 17, 07:19 CET
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Feb 17, 07:02 CET
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Creation of payment requests fails
Postmortem - Read details
Feb 18, 10:05 CET
Resolved - The issue has been resolved. Payment requests should be working as expected. Thank you for your patience.
Feb 12, 20:25 CET
Monitoring - Deployment with the reverted changes has been deployed to production. Waiting for confirmation that the issue is resolved.
Feb 12, 18:24 CET
Update - We have identified the cause and are in the process of fixing it. We will update again once we have confirmation of a fix.
Feb 12, 16:58 CET
Investigating - We're investigating the issue.
Feb 12, 15:30 CET
Unplanned Outage of Mews web app
Resolved - We observed localised spikes in latency, customers might have experienced slow loading pages, and low responsiveness.

Mews is now operating as expected.
Feb 12, 17:58 CET
Update - We have scaled our infrastructure and the service is now operational, but we are still investigating the root cause.
Feb 12, 16:59 CET
Investigating - We are currently experiencing an unplanned outage.
We are working on solving this problem as quickly as possible.
Please continue checking this page for updates on the status.
Feb 12, 16:34 CET
Feb 11, 2026
Mews Events page is not loading
Resolved - The issue related to an expired security certificate has now been resolved.
Our engineering teams have restored normal operation, and services should be functioning as expected. We are reviewing what happened to help prevent this from recurring.
Thank you for your patience while we worked to fix the problem. If you continue to experience any issues, please contact our support team.
Feb 11, 09:36 CET
Investigating - We are currently investigating an issue related to an expired security certificate that may impact access to parts of our services on Mews Events. Our engineering teams are actively working to restore normal operation as quickly as possible. We will provide another update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Feb 11, 09:08 CET
Feb 10, 2026
Missing split reservation panel in reservation management
Resolved - The issue has been resolved.
Feb 10, 17:09 CET
Monitoring - We identified an issue where the split reservation panel was not visible in the reservation management screen for a subset of users. This was caused by a gradual feature rollout affecting up to 10% of users, which has since been rolled back.

Impact window: February 9, 3:34 UTC – February 10, 3:36 UTC

Affected users should now see the split reservation panel as expected. No further action is required on your end.
Feb 10, 17:08 CET
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

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