Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes for www.mews.li, app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Dec 1, 2022

No incidents reported today.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

Some reservation items don't show on billing page.

Resolved - This incident has been resolved.
Nov 29, 17:23 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 16:47 CET

Update - We are continuing to investigate this issue.
Nov 29, 16:45 CET

Update - We are continuing to investigate the issue, we have pinpointed the cause and are now working on fixing it.
Nov 29, 11:56 CET

Investigating - We are currently investigating this issue.
Nov 29, 09:32 CET

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

Mews Service Disruption

Resolved - This incident has been resolved. Our investigation showed, that it's a bug in underlying platform provided by Azure. We are going to reach out to our Microsoft Azure contact and discuss this issue with them in order to prevent it from happening again. If you would be interested in the details, check out a postmortem for this incident that we will publish in upcoming weeks.
Nov 24, 18:05 CET

Update - We have identified an issue with our SQL database and applied a temporary fix. We are working on a permanent fix and continue to monitor the performance. The application has been back to normal for the past 40 minutes.
Nov 24, 15:29 CET

Identified - We have identified an issue with our SQL database. We scaled up the database and are observing signs of recovery. Some pages may still be slow.
We will provide an update as soon as possible.
Nov 24, 14:51 CET

Update - We are currently experiencing a service disruption. Some pages may be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.
Nov 24, 14:43 CET

Investigating - We are currently experiencing a service disruption. Some pages may be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.
Nov 24, 14:42 CET

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.