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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
Support Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on the POS backend Feb 24, 2026 05:00-07:00 CET

We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 24 February at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

Please make sure to update firewall and IP allowlist before the maintenance period to ensure continued access to Mews POS afterwards.

View IP requirements: https://help.mews.com/s/article/network-requirements-for-the-mews-pos

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Posted on Jan 16, 2026 - 14:46 CET
Feb 4, 2026
Reset 2FA option is missing in Mews Operations
Resolved - The issue has been resolved.
Feb 4, 16:52 CET
Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Feb 4, 12:12 CET
Configuration of age‑based adjustments for products
Resolved - The issue is resolved: Users are now able to add or modify age-based price adjustments for products charged per person or per night.
Feb 4, 12:01 CET
Update - The Mews team has pinpointed the cause and a fix is currently underway. We’re in the final stages of resolving this and will provide another update shortly.
Feb 4, 11:28 CET
Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Feb 4, 11:26 CET
Feb 3, 2026
Reservation Group Creation Issue
Resolved - We have successfully rolled back the change and confirmed that reservation groups are now being created correctly. A page reload is required to apply the changes.

Note: Reservations created during the incident may still be in separate reservation groups instead of the intended shared group. Please review reservations created between 10:55 UTC and 14:23 UTC for any regrouping needs.
Feb 3, 15:35 CET
Identified - We've identified an issue affecting how reservation groups are created:
- Availability blocks using "All in one group" pickup distribution are currently failing with a validation error
- For all other reservation types, new reservation groups are being created incorrectly instead of adding reservations to existing groups when appropriate

We've identified the root cause and are currently rolling back the change that introduced this issue.
Feb 3, 15:10 CET
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Booking.com experience outage
Resolved - Booking.com outage is now resolved.
We are contacting Booking.com to get more details
Jan 30, 15:59 CET
Monitoring - Booking.com outage is resolved. We are confirming with Booking.com they are re-sending all affected reservations.
Jan 30, 15:42 CET
Investigating - We're investigating the issue.
Jan 30, 15:23 CET
Downgraded Performance
Resolved - The impact from the issue is over.
Reports are loading at normal speeds.

Thank you for your patience while we addressed this issue.
Jan 30, 10:46 CET
Monitoring - Ledger performance has returned to normal levels. Reports should load at expected speeds without timeouts.

Our engineering team continues to actively monitor the situation to ensure stability.

Thank you for your patience and understanding.
Jan 27, 18:01 CET
Investigating - We are currently experiencing degraded performance with our ledger services. Reports may take significantly longer to load or may timeout before completing.

Our engineering team is actively investigating the root cause and working to restore normal performance levels. We will provide updates as more information becomes available.
Jan 27, 17:05 CET
Jan 29, 2026

No incidents reported.

Jan 28, 2026
Support Chat - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 10:47 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 06:00 CET
Scheduled - We’ll be performing planned maintenance on our Support Chat services during this window.

When
January 28, 2026
06:00–08:00 AM (CET)

What to expect
Chat with a human agent will be temporarily unavailable
All customers will still be able to open cases

Our teams will be monitoring the situation and will restore full functionality as soon as the maintenance is complete.
Thank you for your patience and understanding.
Jan 27, 17:14 CET
Jan 27, 2026
Jan 26, 2026
Planned Maintenance: Support Chat
Resolved - This incident has been resolved.
Jan 26, 20:17 CET
Monitoring - Support Chat is now operational again.
We have restored the service and are currently monitoring closely to ensure everything continues to run as expected.

Current status
Chat with an agent is available
Case creation is working as normal

Thank you for your patience throughout this process.
Jan 26, 16:29 CET
Investigating - ⚠️ Service Update – Support Chat
We’re currently experiencing an issue affecting Support Chat.

Current impact
Chat with an agent is temporarily unavailable
Customers can still open cases as usual

Our teams are actively working to restore full functionality and will share another update as soon as possible.
Thank you for your continued patience.
Jan 26, 12:16 CET
Monitoring - ✅ Maintenance Completed – Monitoring

The planned maintenance on Support Chat has now been completed.
We are currently monitoring the service to ensure everything is operating as expected.

Current status
Chat with an agent is available again
Case creation is working as normal

If you experience anything unusual, please let us know via your usual support channels.
Thank you for your patience during the maintenance window.
Jan 26, 09:46 CET
Update - Our planned maintenance on Support Chat is taking longer than expected.
New expected end time: 10:00 AM (CET)

Our teams are actively working on completion and will share another update as soon as the service is fully restored.
Thank you for your patience and understanding.
Jan 26, 08:59 CET
Identified - We’ll be performing planned maintenance on our Support Chat services during this window.

When
January 26, 2026
06:00–08:00 AM (CET)

What to expect
Chat with a human agent will be temporarily unavailable
All customers will still be able to open cases

Our teams will be monitoring the situation and will restore full functionality as soon as the maintenance is complete.
Thank you for your patience and understanding.
Jan 25, 20:17 CET
Monitoring issues with Mews Email Services
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Jan 26, 17:20 CET
Monitoring - We are currently experiencing a follow-on issue from a previous incident that may prevent some emails sent from Mews from being delivered to individual mail servers. This can affect all email types sent from Mews, including user emails, mail exports, and guest-facing emails. Not all individual emails are impacted. We are actively working with our email provider, Sendgrid to ensure delayed emails are delivered as soon as possible.

As a result, some users who rely on email-based two-factor authentication may not receive their login email, which can prevent access to Mews.

If this occurs, please contact your Property Admin and follow these steps to regain access:
- The Admin logs in to Mews
- The Admin adds the user to the two-factor authentication exemption list following this guide: https://help.mews.com/s/article/How-to-create-a-two-factor-authentication-2FA-exemption-list?language=en_US

- The Admin resets the user’s two-factor authentication using the relevant guide: https://help.mews.com/s/article/How-to-reset-Two-factor-Authentication-2FA-for-users-in-Mews-Operations?language=en_US

- Once access is restored, we strongly recommend setting up passkeys for additional security by following this guide: https://help.mews.com/s/article/How-to-create-passkeys-for-your-Mews-account?language=en_US

If you are unable to contact your Property Admin, or if your Admin is also unable to log in, please contact our Support team for assistance.
Jan 23, 02:34 CET
Investigating - We are currently investigating reports of an issue affecting Mews Email. Users might be experiencing trouble with not receiving emails send through Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jan 23, 00:13 CET
Jan 25, 2026
Jan 24, 2026

No incidents reported.

Jan 23, 2026
Issue with production data
Resolved - Mews BI data refresh has completed successfully. Data ingestion is back to its normal refresh rate
Jan 23, 17:12 CET
Update - Mews BI data refresh will be interrupted for a few moments. We will provide a status update in around half an hour. Sorry for the inconvenience
Jan 23, 16:13 CET
Monitoring - Mews BI data refresh will be interrupted for a few moments. We will provide a status update in half an hour. Sorry for the inconvenience
Jan 23, 15:25 CET
Investigating issues with scheduled exports created in Mews BI
Resolved - The issue has been resolved. All Mews BI exports have been sent successfully and are operating as expected since January 20th.

A separate warning that may appear in some Mews BI export schedules is still under investigation, but it does not affect export execution. The warning can be cleared by editing and saving the affected schedules.
Jan 23, 13:16 CET
Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Jan 19, 19:38 CET
Investigating - We are currently investigating an issue with scheduled exports not working in Mews BI. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jan 19, 12:59 CET
Issues with Mews Booking Engine are resolved
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Jan 23, 12:01 CET
Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Jan 23, 11:52 CET
Update - We are continuing to investigate an issue where the Booking Engine is displaying product net prices instead of gross prices. The issue can be reproduced when changing the number of guests in a reservation.
Jan 23, 11:35 CET
Investigating - We are currently investigating reports of an issue affecting Mews Booking Engine. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jan 23, 11:03 CET
Investigating issues with Mews Email Services
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Jan 23, 00:22 CET
Update - We had an issue where we kept sending emails related to bills constantly but we have fixed it already. However, there may still be cases where customers are receiving them (they were scheduled before we stopped the issue).

Apologies for the inconvenience but it shall stop in the next minutes.
Jan 22, 16:22 CET
Monitoring - Billing emails being constantly sent has been fixed and we are monitoring the situation to prevent from happening again
Jan 22, 16:04 CET
Investigating - We are currently investigating reports of an issue affecting Mews Email. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Jan 22, 15:13 CET
Investigating data delays with Mews BI
Resolved - Mews BI data was refreshed and the service now runs normally.
Jan 23, 00:04 CET
Investigating - We are currently investigating data delays affecting Mews BI. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible. The data is expected to be delayed by 4 hours.
Jan 22, 23:13 CET
Jan 22, 2026
Jan 21, 2026
Printing bills in Germany experiencing issues
Postmortem - Read details
Feb 2, 13:22 CET
Resolved - The issue has been resolved. Fiscalization of pending invoices has completed successfully, and the system is operating normally.
Jan 21, 03:19 CET
Investigating - We're experiencing errors/delay to print Bills in Germany for customers using fiscalization integration.
Jan 20, 23:31 CET
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