Resolved -
This incident has been resolved.
Nov 5, 19:34 CET
Monitoring -
The team has resolved the performance degredation for our customers in Norway, and we are closely monitoring the system to ensure stability.
Nov 5, 17:08 CET
Update -
Today, November 5, some properties in Norway, Sweden, Finland, Denmark and Spain are experiencing slow loading in Mews, which may delay front-desk work during check-in, although completing the check-in itself is unaffected. We’re working to restore normal performance and will share another update; no customer workaround is currently confirmed.
Nov 5, 14:08 CET
Investigating -
We have noticed a downgraded performance of the system.
We are currently looking into it. There is a slowness reported from Nordic properties.
Thank you for your patience.
Nov 5, 13:52 CET
Update -
We are continuing to investigate slower performance in Mews for customers connecting from Norway, and some customers in Sweden. Mews remains available, but some pages, such as the reservation timeline and reports, may still load more slowly than usual.
Mews systems themselves are working normally. The provider has escalated the issue to its engineering team, and we have also raised it with our hosting provider. We are continuing to work with them to resolve it.
We will post another update if anything changes. Thank you for your patience.
Nov 4, 17:07 CET
Monitoring -
We have identified the cause of the slower performance affecting customers connecting from Norway, and some customers in Sweden. The issue is in the network connection between our internet provider's Oslo location and our servers. Mews systems themselves are working normally.
Performance has improved over the last hour but is not yet fully back to normal. Some pages, such as the reservation timeline and reports, may still load more slowly than usual. We are working with the provider, who is actively investigating.
We will post another update if anything changes. Thank you for your patience.
Nov 4, 13:24 CET
Update -
We are continuing to investigate slower performance in Mews for customers connecting from Norway, which started at 08:35 CET (07:35 UTC). Mews remains available, but some pages may load slowly, especially those that load more data, such as the reservation timeline and reports. Customers in other regions are not affected.
Our systems are operating normally. The issue appears to be with the network connection between our internet provider's Oslo location and our servers. We have escalated the issue with the provider and are working on ways to reduce the impact.
Thank you for your patience.
Nov 4, 11:25 CET
Investigating -
We are seeing slower performance in Mews for customers connecting from Norway and Germany since 08:35 CET (07:35 UTC). Pages such as the reservation timeline and reports may take longer than usual to load. Customers in other regions are not affected.
Our investigation points to a connectivity issue at a third-party network provider's Oslo location, not to Mews systems. We are working to resolve it.
We will post another update within 30 minutes. Thank you for your patience.
Nov 4, 10:49 CET
