Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Jul 8, 2025

No incidents reported today.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

Failing payments, misssing reservations from channel managers

Resolved - An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.
Jul 5, 10:37 CEST

Monitoring - PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.
Jul 5, 10:10 CEST

Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jul 5, 10:01 CEST

Identified - PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
Jul 5, 09:53 CEST

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

Supported browsers update

Completed - Completed.
Jul 2, 17:35 CEST

Update - All services remain fully accessible.
Jun 25, 14:01 CEST

Scheduled - Following release note from last week https://releases.mews.com/en/better-security-with-updated-browser-support-qOYZO38R, Mews is updating its list of supported browsers, starting effectively from today. Users are encouraged to utilise the latest versions of Google Chrome or Microsoft Edge, since Safari versions prior to 15 will no longer be supported. This update is designed to enhance security and improve performance for all users. For further information on compatible browsers, please refer to our help article https://help.mews.com/s/article/what-is-the-best-browser-for-mews?language=en_US.
Jun 25, 14:00 CEST

Jul 1, 2025

Mews BI Unavailable Due to Azure Databricks Service Disruption

Resolved - The issue with our cloud provider (Azure Databricks) has been resolved, and Mews BI is fully operational again. Thank you for your patience.
Jul 1, 20:07 CEST

Monitoring - The issue with our cloud provider (Azure Databricks) has been resolved. Mews BI is now operational again. We are currently monitoring to ensure full stability.
Jul 1, 19:06 CEST

Update - Mews BI remains unavailable due to an ongoing issue with our cloud provider (Azure Databricks). We’re actively monitoring the situation and will provide another update as soon as we have more information.
Jul 1, 18:22 CEST

Update - We are currently experiencing a service disruption affecting the Mews Business Intelligence (BI) platform due to an outage in Azure Databricks. As a result, users may be unable to access dashboards, view reports, or run data queries. Our team is actively monitoring the situation and is working closely with our cloud provider to resolve the issue as quickly as possible.
Jul 1, 17:13 CEST

Update - We are currently experiencing a service disruption affecting the Mews Business Intelligence (BI) platform. At this time, users may encounter issues with accessing dashboards, viewing reports, or running data queries. Our team has identified the root cause and is actively working to resolve the problem.
Jul 1, 17:11 CEST

Identified - Mews BI is currently unavailable due to a service disruption affecting Azure Databricks. Dashboards are not loading. We are monitoring the situation closely and will share updates as they become available.
Jul 1, 17:07 CEST

Expedia updates and reservations failing

Resolved - All operations are back to normal.
Jul 1, 15:06 CEST

Update - All failed updated have been retried successfully.
Jul 1, 15:03 CEST

Update - We have re enabled all operation that were disabled due to the incident.

Now we will retry all failed items.
Jul 1, 14:40 CEST

Update - We have fixed the credential issue — new reservations should now be going through.

Some operations in integrations remain temporarily disabled.

We will restore those operations and requeue any items that failed.
Jul 1, 13:29 CEST

Identified - Credentials were accidently changed, causing the username and password error.
Jul 1, 13:27 CEST

Jun 30, 2025

Downgraded Performance

Resolved - The issue was resolved on Friday, our monitoring over the weekend confirms this
Jun 30, 13:56 CEST

Monitoring - We have identified the reason for the degraded performance and fixed it. We are currently monitoring the system.
Jun 26, 16:17 CEST

Update - We've identified a query which is causing higher load on our systems. We're working with the team to optimise this.

The increase in latency is marginal and we're not receiving reports of significant impact.
Jun 26, 12:02 CEST

Update - We can see a small increase in latency to API's and we are narrowing down the root cause.
The user experience looks to be relatively unaffected but are working hard to improve the experience back to our baseline.
Jun 26, 10:56 CEST

Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Jun 26, 10:29 CEST

Online Payments Emergency Maintenance on 30 June 2025, 1:00 - 5:00 AM CEST

Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 01:00 CEST

Scheduled - Our partner, PCI Proxy, has just informed us that there is going to be an emergency maintenance impacting online payments temporarily. The partner expects a cumulative downtime of up to 30 minutes during the 4-hour window on Monday, June 30 2025, between 01:00 - 5:00 AM CEST. We will closely monitor the situation.

Their goal is to further optimize platform performance and strengthen system resilience.

We apologize for such short notice and any inconvenience the maintenance may cause. Thank you for your understanding.
Jun 27, 19:02 CEST

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

Jun 25, 2025

Failing payments, misssing reservations from channel managers

Resolved - Partner that handles payments for has resolved their issues.

Channel manager reservation delivery now fully operational.
Summary:
Issues: Reservations not delivered to Mews or delayed
Mitigation: Missing reservations were refetched and partners notified to repush missing reservations.

Payment processing now fully operational
Summary:
Issues:
Not possible to add cards and online payments failing
Charging cards stored in PCI Proxy
Mitigation:
Payments processed after the incident
Adding cards temporarily disabled
Jun 25, 11:53 CEST

Update - We are seeing ongoing issues with one of our external partners who handles payment for us. We are actively monitoring and troubleshooting, and the payment partner is working to resolve the root cause.
We are attempting to minimise the impact to our Mews customers, though there may be some stability issues with payments and reservations during this time. We will work to mitigate or remediate anything that we observe quickly.
Jun 23, 13:46 CEST

Monitoring - PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.
Jun 23, 13:26 CEST

Identified - PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
Jun 23, 13:23 CEST

Jun 24, 2025

No incidents reported.