All Systems Operational

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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
Support Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 5, 2026

Delays in reservations and channel updates
Resolved - Reservation processing and inventory synchronization between Mews and distribution channels are now fully operational. All delayed updates have been processed.
Oct 5, 21:00 CEST
Update - Reservation processing was delayed by up to 40 minutes and is now fully operational. All delayed reservations have been processed. Inventory synchronization (availability, rate and restriction updates to channels) is still slower than usual, and some properties may see delays.
Oct 5, 19:24 CEST
Update - Reservation processing and inventory synchronization between Mews and distribution channels are currently not progressing. New reservations may not appear in Mews, and availability, rate and restriction updates may not reach channels. Nothing is lost, everything is queued and will be processed once the issue is resolved
Oct 5, 18:51 CEST
Identified - We've identified the cause of the delayed availability, rate and restriction updates to some distribution channels. An unusually high volume of updates from a single connected system was slowing the processing queue for a subset of properties.

The inventory queue is now recovering and delays are reducing. Affected properties will see their updates reach their channels as the backlog clears. Updates are not lost. We're monitoring closely and will post again once processing is back to normal.
Oct 5, 18:23 CEST
Investigating - We're aware that availability, rate and restriction updates from Mews to some distribution channels are being delayed for a subset of properties. Reservations from channels into Mews are not affected.

Affected properties may see updates reach their channels later than usual. Updates are not lost and will be delivered once processing catches up.
Oct 5, 17:12 CEST
Errors accessing Flexkeeping
Resolved - System access is restored.
Oct 5, 18:26 CEST
Monitoring - A fix has been deployed to production and service should be restored.
The team are monitoring recovery.
No data loss was incurred.
Oct 5, 18:16 CEST
Identified - We're aware of a subset of Flexkeeping Customers who are experiencing issues accessing the Flexkeeping website. The team have identified the issue are are deploying a hot-fix presently.
Oct 5, 17:35 CEST

Oct 4, 2026

Downgraded Performance - Connector API - kiosks, printers, integrations are affected
Resolved - This incident has been resolved.
Oct 4, 20:22 CEST
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Oct 2, 14:48 CEST

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Investigating issues with the provisioning of the Guest Messenger
Resolved - The new accounts were provisioned and the functionality is working.
Oct 2, 09:22 CEST
Investigating - We are currently investigating issues with provisioning new accounts for the Guest Messenger
Oct 2, 09:05 CEST

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Downgraded Performance
Resolved - The issue causing slowness and timeouts in Mews, which began on September 25, has been resolved. All affected properties can now work normally.
Sep 30, 14:43 CEST
Monitoring - The problematic reports remain isolated to a separate component, reducing their impact on the rest of the system. The platform is operating normally, and we continue to monitor the situation while working on a permanent solution.
Sep 29, 10:28 CEST
Identified - The Mews team identified the issue and is working on a resolution. This issue affects most of the properties in Morocco region. It prevents users from creating new reservation and modifying them.

To prevent this from happening use different browser that is not updated like edge/chrome.

NOTE: this update was intended for a separate incident https://status.mews.com/incidents/jsp79g3qvh42 and was posted here by accident. Apologies for any confusion.
Sep 28, 18:03 CEST
Update - The system continues to operate normally, and we are monitoring it closely. Some reports may occasionally load slowly or fail to load while we work on a permanent fix.
Sep 25, 16:53 CEST
Update - We have identified the source of the degraded performance and applied a mitigation that isolates it from the rest of the system. The system should now be responding normally. Some users may still experience slowness when generating the Manager Report. We continue to investigate and monitor the situation.
Sep 25, 16:13 CEST
Monitoring - We see that the performance of the platform across all connections is back to normal. We will keep monitoring the incident.
Sep 25, 14:10 CEST
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Sep 25, 12:59 CEST
AI tooling degraded due to Claude and Azure Foundry outage
Resolved - The impact from the issue is over as of Tuesday 29th 8PM utc
Sep 30, 10:06 CEST
Monitoring - We are aware of an issue affecting AI tooling. The cause is an outage at our AI provider and an Azure outage in the Sweden region. AI-powered features may be slow, return errors, or be unavailable.

Core Mews functionality is not affected.
Sep 29, 17:02 CEST

Sep 29, 2026

Sep 28, 2026

Reservation creation issues in Morocco
Resolved - A fix has been deployed for the issues affecting reservation creation and modification for properties in the Morocco region. The issue should now be resolved and normal functionality restored. No further actions required as a result of the fix.
Sep 28, 19:52 CEST
Identified - The Mews team identified the issue and is working on a resolution. This issue affects most of the properties in Morocco region. It prevents users from creating new reservation and modifying them.

To prevent this from happening use different browser that is not updated like edge/chrome.
Sep 28, 18:06 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

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