Mews Status

Degraded API Performance

Monitoring - Correction, please disregard the previous update as it was related to another incident: https://status.mews.com/incidents/3q6n596dqzd9
Jul 16, 2025 - 17:26 CEST

Investigating - We have noticed a downgraded performance of the Smart Tips.
We are currently looking into it.
Thank you for your patience.
Jul 16, 2025 - 16:56 CEST

Monitoring - We have resolved the issue, and we are closely monitoring the system to ensure stability.
Jul 15, 2025 - 17:48 CEST

Investigating - We are currently investigating reports of increased latency across our public API. Initial indicators show periodically elevated response times and timeouts affecting most endpoints.

Thank you for your patience as we work to resolve the issue.
Jul 15, 2025 - 13:43 CEST

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Jul 17, 2025

No incidents reported today.

Jul 16, 2025

Downgraded Performance of Smart Tips

Resolved - No further issue reported
Jul 16, 20:24 CEST

Monitoring - We found the issue, and we have applied a fix. Service has been restored.
Jul 16, 17:59 CEST

Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jul 16, 17:34 CEST

Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jul 16, 17:23 CEST

Investigating - We have noticed a downgraded performance of the Smart Tips.
We are currently looking into it.
Thank you for your patience.
Jul 16, 17:21 CEST

Issues with reservation processing

Resolved - The issue has been resolved, and all previously failed items have been retried successfully.
Jul 16, 15:56 CEST

Monitoring - We identified the problem and have implemented a fix. Reservation processing from partner operations is now functioning correctly.
Jul 16, 15:21 CEST

Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jul 16, 14:40 CEST

Investigating - We have identified an issue affecting reservation processing. Our system is currently unable to import upcoming reservations from our partners.
We are actively investigating the root cause and will provide an update as soon as possible.
Jul 16, 14:25 CEST

Jul 15, 2025

BWH - missing reservations or delayed reservations

Resolved - Issue is now resolved.
Jul 15, 17:46 CEST

Update - We’ve traced the reservation‑delivery issue to an internal process and are already implementing a fix. We’ll keep you updated on our progress thanks for your patience.
Jul 15, 16:46 CEST

Identified - We are in touch with BWH to determine the cause of an issue.
It is affecting only reservations coming from BWH to Mews rest of operations is working as expected.
Jul 15, 15:23 CEST

Jul 14, 2025

Terminal Multicurrency payment issue (for properties with Multicurrency enabled)

Resolved - Our payment provider has confirmed a fix is in place and Multicurrency terminal payments are being processed in the guests' currency again.
Thank you for your patience.
Jul 14, 14:55 CEST

Monitoring - We will continue to monitor the issue and advise when our payment provider expects to return to normal operation.
Jul 11, 16:16 CEST

Identified - Terminal payments that are eligible for Multicurrency are not offering guests the option to pay in their card’s currency. Instead, payments are being processed in the property’s default gateway currency.
The payment will still go through as normal, and online payments are not affected.
Our payment provider has identified the issue and is actively working on a fix. We’ll keep you updated as soon as it’s resolved.
Jul 11, 16:09 CEST

Downgraded Performance: some customers are unable to add products to carts

Resolved - The issue is now fully resolved. Mews is now operating as expected. Please resync your app by restarting it.
Jul 14, 14:03 CEST

Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Jul 14, 13:19 CEST

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Issue with availability adjustment

Resolved - The issue affecting an availability adjustment from the Availability & Occupancy report has been resolved. Functionality has been fully restored, and the functionality in the report is now working correctly.
Thank you for your patience.
Jul 11, 13:43 CEST

Update - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Jul 11, 13:00 CEST

Identified - We are experiencing an issue with the availability adjustment feature in the Availability & Occupancy Report. For availability adjustments, please use the Adjustment button (pencil icon) in the pop-up window that appears when you click on a room category in the A&O report’s availability section.

The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Jul 11, 11:18 CEST

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

Failing payments, misssing reservations from channel managers

Resolved - An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.
Jul 5, 10:37 CEST

Monitoring - PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.
Jul 5, 10:10 CEST

Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jul 5, 10:01 CEST

Identified - PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
Jul 5, 09:53 CEST

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.