Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Support Service Operational

Support Chat Service Operational

Support Inbound Calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 26, 2026

No incidents reported today.

May 25, 2026

Reservation delivery issues

Resolved - The issue is now fully resolved. All delayed reservations were confirmed to be processed by 15:00 UTC.
May 25, 18:08 CEST

Monitoring - The fix has been deployed and we have confirmed that reservations are flowing again. It can take several minutes for the delayed reservations to be processed, with an increased risk of overbooking.
May 25, 16:02 CEST

Identified - We have identified a problem with a malformed reservation payload that is holding up a partition of our reservations processing, causing delay in 1.6% of reservations for about 24 hours. We are implementing a fix. Missing reservations are delayed but will be processed. There is a chance of overbooking.
May 25, 15:24 CEST

Investigating - We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.
May 25, 14:36 CEST

German Fiscalization Is Having Issues due to Fiskaly Maintenance

Resolved - Everything is working as expected on the Mews side. While Fiskaly continues to work on restoring full performance of their TSS service, you may still see fiscal records marked with "Connection to TSS is not possible." on receipts — this is the expected fallback behavior.
May 25, 17:37 CEST

Monitoring - We are seeing improvements in the transmission of fiscal records to Fiskaly. We will continue monitoring the situation and share a further update once the service is fully restored.
May 24, 15:37 CEST

Update - We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period.
May 24, 15:07 CEST

Identified - We are monitoring the situation and we will keep you posted when Fiskaly is done with the maintenance.
You might experience delayed bill printing if you have the German fiscalization enabled.
May 24, 14:46 CEST

Investigating - We are currently investigating this issue.
May 24, 14:45 CEST

May 24, 2026

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

Booking.com reservations outage.

Resolved - Booking.com has resolved the outage. Reservations are now successfully being created in Mews.
May 21, 15:48 CEST

Monitoring - Booking.com is experiencing outage for reservations delivery.
No reservations for booking.com direct integration are currently created in Mews.
We are monitoring the situation.
May 21, 12:57 CEST

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

RoomCloud Updates Failing

Resolved - Issue is resolved and failed messages were successfully retried.
May 15, 15:18 CEST

Monitoring - RoomCloud Channel Manager is currently experiencing API issues. As a result, inventory pushes and reservation confirmations are failing. We are monitoring the situation closely, and once the issue is resolved, the affected inventory will be re-pushed.
May 13, 17:48 CEST

May 14, 2026

No incidents reported.

May 13, 2026

May 12, 2026

No incidents reported.