Monitoring - A fix has been made, and all VAT levels in the Czech Republic and Switzerland have been updated according to new legislations.

If you have already closed a bill with incorrect VAT information on it
and/or your property's Editable history window is shorter than 8 hours, we would advise you to:

1. Rebate the already closed items with incorrect VAT
2. Create a new Additional service with the "Has overridable price" enabled, and correct VAT (Admin rights, or the Create a service user privilege needed)
3. Add this new item with the right VAT level to Open bill items to balance out the Rebated ones
4. Close the bill & send it to your client

For more information on creating new Additional service products, please visit: https://help.mews.com/s/article/create-or-delete-an-additional-service?language=en_US

Jan 01, 2024 - 07:55 CET
Update - The update for Switzerland is currently in progress.

If you have already closed a bill with incorrect VAT information on it
and/or your property's Editable history window is shorter than 8 hours, we would advise you to:

1. Rebate the already closed items with incorrect VAT
2. Create a new Additional service with the "Has overridable price" enabled (Admin rights, or the Create a service user privilege needed)
3. Add this new item with the right VAT level to Open bill items to balance out the Rebated ones
4. Close the bill & send it to your client

For more information on creating new Additional service products, please visit: https://help.mews.com/s/article/create-or-delete-an-additional-service?language=en_US

Jan 01, 2024 - 07:29 CET
Identified - We have identified the issue and partly resolved it.
In the Czech Republic, affected items posted between 12:00am and 2:00am have been migrated to the correct VAT of 12%.

Our Tech Teams are now working on the Switzerland VAT migration.

Jan 01, 2024 - 07:07 CET
Investigating - We are currently investigating an issue with VAT levels not being fully updated according to the new legal environment requirements. The affected countries are the Czech Republic and Switzerland.

For the Czech Republic, items posted exactly at 12:00:00 AM on January 1, 2023, remained at a 10% VAT level.
For Switzerland, all postings remained at original VAT levels - 2.5.%, 3.7%, 7.7%.

We recommend that you refrain from closing bills or issuing invoices until the issue is resolved.

Jan 01, 2024 - 05:45 CET

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes for app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

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Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024
Resolved - All integrations has been restored to the state before the incident.
Feb 20, 23:19 CET
Monitoring - Issue has been resolved from booking.com side.
We will re-enable all operations which has been automatically disabled due the issue.

Feb 20, 22:42 CET
Identified - Booking.com is having connection problems. We are waiting for futher information from booking.com
Feb 20, 21:51 CET
Investigating - Updates sent to booking.com are failing due to authorization problem. We are investigating.
Feb 20, 21:43 CET
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.