All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.


In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Support Service Operational
Support Chat Service Operational
Support Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on Austrian fiscalisation for Mews POS Jun 1, 2026 09:30-11:30 CEST

We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Austria. Maintenance is scheduled to start on 1 June at 9:30 CEST.

This is a behind-the-scenes change and only Austrian clients will be impacted.

Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed.

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.
Posted on May 30, 2026 - 10:50 CEST
May 30, 2026

No incidents reported today.

May 29, 2026
Intermittent errors and access issues in Mews
Resolved - We confirmed our analysis of the root cause was correct. We fully remediated the issue and validated the solution successfully by thorough testing.
May 29, 18:17 CEST
Identified - Intermittent access and page-loading errors in Mews have now stabilized. We've identified and remediated the issue, and are addressing the underlying root cause.
May 29, 16:01 CEST
Investigating - We are currently investigating reports of intermittent errors and "no access" messages affecting some users when loading pages within Mews. Our engineering team is actively looking into the issue.
May 29, 14:25 CEST
May 28, 2026

No incidents reported.

May 27, 2026
Investigating issues with permissions
Resolved - We're happy the remediation work has now resolved this
May 27, 18:30 CEST
Update - We are continuing to monitor for any further issues.
May 27, 18:07 CEST
Monitoring - We identified a small amount of requests were failing authorization checks. We narrowed this down to a couple of faulty instances serving requests and have mitigated the issue.
Customers should no longer see unexpected access errors. If you are still affected, please reach out to our support team.
May 27, 17:40 CEST
Investigating - We are aware of an issue with our authorization service. Some customers are seeing access errors on pages they should be able to reach.
We are actively investigating and will share an update as soon as we know more.
May 27, 16:59 CEST
May 26, 2026

No incidents reported.

May 25, 2026
Reservation delivery issues
Resolved - The issue is now fully resolved. All delayed reservations were confirmed to be processed by 15:00 UTC.
May 25, 18:08 CEST
Monitoring - The fix has been deployed and we have confirmed that reservations are flowing again. It can take several minutes for the delayed reservations to be processed, with an increased risk of overbooking.
May 25, 16:02 CEST
Identified - We have identified a problem with a malformed reservation payload that is holding up a partition of our reservations processing, causing delay in 1.6% of reservations for about 24 hours. We are implementing a fix. Missing reservations are delayed but will be processed. There is a chance of overbooking.
May 25, 15:24 CEST
Investigating - We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.
May 25, 14:36 CEST
German Fiscalization Is Having Issues due to Fiskaly Maintenance
Resolved - Everything is working as expected on the Mews side. While Fiskaly continues to work on restoring full performance of their TSS service, you may still see fiscal records marked with "Connection to TSS is not possible." on receipts — this is the expected fallback behavior.
May 25, 17:37 CEST
Monitoring - We are seeing improvements in the transmission of fiscal records to Fiskaly. We will continue monitoring the situation and share a further update once the service is fully restored.
May 24, 15:37 CEST
Update - We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period.
May 24, 15:07 CEST
Update - We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period.
May 24, 14:47 CEST
Identified - We are monitoring the situation and we will keep you posted when Fiskaly is done with the maintenance.
You might experience delayed bill printing if you have the German fiscalization enabled.
May 24, 14:46 CEST
Investigating - We are currently investigating this issue.
May 24, 14:45 CEST
May 24, 2026
May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Booking.com reservations outage.
Resolved - Booking.com has resolved the outage. Reservations are now successfully being created in Mews.
May 21, 15:48 CEST
Monitoring - Booking.com is experiencing outage for reservations delivery.
No reservations for booking.com direct integration are currently created in Mews.
We are monitoring the situation.
May 21, 12:57 CEST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage