Update - Properties connected to SynXis (Sabre) remain affected. There is no change to the
impact described in our previous update, and we have not yet seen recovery.
SynXis continues to reject our requests. Error levels have not improved over the
past two hours. We are still in contact with Sabre and do not have an estimated
time to resolution from them.
The volume of updates requiring manual reprocessing continues to grow while the
outage is ongoing. This means full resynchronisation will take some time after
SynXis becomes reachable again — availability, rates and restrictions will not all
be correct the moment their service returns. We will confirm here when
resynchronisation is complete.
If you use SynXis, please continue to treat your channel data as out of date and
check SynXis directly for new bookings.
Next update within 60 minutes.
Sep 20, 2026 - 10:20 CEST
impact described in our previous update, and we have not yet seen recovery.
SynXis continues to reject our requests. Error levels have not improved over the
past two hours. We are still in contact with Sabre and do not have an estimated
time to resolution from them.
The volume of updates requiring manual reprocessing continues to grow while the
outage is ongoing. This means full resynchronisation will take some time after
SynXis becomes reachable again — availability, rates and restrictions will not all
be correct the moment their service returns. We will confirm here when
resynchronisation is complete.
If you use SynXis, please continue to treat your channel data as out of date and
check SynXis directly for new bookings.
Next update within 60 minutes.
Sep 20, 2026 - 10:20 CEST
Update - Properties connected to SynXis (Sabre) remain affected. The scope is broader than
our previous update stated.
Since approximately 04:20 UTC:
- Availability, rate and restriction updates are not reaching SynXis.
- New reservations from SynXis are not reaching Mews.
- Reservation updates are not synchronising back to SynXis.
SynXis is still rejecting our requests. Error levels have fallen from their peak but
have been stable for the past hour, and we have not yet seen any recovery. We remain
in contact with Sabre.
Correcting our earlier update: not all queued updates will resend on their own. A
portion have exceeded their automatic retry limit during the outage. We have
identified these and will reprocess them ourselves once SynXis is reachable — no
action is required from you.
If you use SynXis, please continue to treat your channel data as out of date and
check SynXis directly for new bookings.
Next update within 60 minutes.
Sep 20, 2026 - 08:34 CEST
our previous update stated.
Since approximately 04:20 UTC:
- Availability, rate and restriction updates are not reaching SynXis.
- New reservations from SynXis are not reaching Mews.
- Reservation updates are not synchronising back to SynXis.
SynXis is still rejecting our requests. Error levels have fallen from their peak but
have been stable for the past hour, and we have not yet seen any recovery. We remain
in contact with Sabre.
Correcting our earlier update: not all queued updates will resend on their own. A
portion have exceeded their automatic retry limit during the outage. We have
identified these and will reprocess them ourselves once SynXis is reachable — no
action is required from you.
If you use SynXis, please continue to treat your channel data as out of date and
check SynXis directly for new bookings.
Next update within 60 minutes.
Sep 20, 2026 - 08:34 CEST
Identified - Properties connected to SynXis (Sabre) are currently affected.
Since approximately 04:20 UTC, availability, rate and restriction updates are not reaching SynXis.
The cause is an outage on the SynXis side, their service is currently rejecting our requests. We are in contact with Sabre.
Queued updates will retry automatically once SynXis is reachable.
Properties not connected to SynXis are unaffected.
Next update within 60 minutes.
Sep 20, 2026 - 07:28 CEST
Since approximately 04:20 UTC, availability, rate and restriction updates are not reaching SynXis.
The cause is an outage on the SynXis side, their service is currently rejecting our requests. We are in contact with Sabre.
Queued updates will retry automatically once SynXis is reachable.
Properties not connected to SynXis are unaffected.
Next update within 60 minutes.
Sep 20, 2026 - 07:28 CEST
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