All Systems Operational

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Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Aircall Inbound calls ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Jul 8, 2025

No incidents reported today.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Resolved - An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.
Jul 5, 10:37 CEST
Monitoring - PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.
Jul 5, 10:10 CEST
Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jul 5, 10:01 CEST
Identified - PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
Jul 5, 09:53 CEST
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Completed - Completed.
Jul 2, 17:35 CEST
Update - All services remain fully accessible.
Jun 25, 14:01 CEST
Scheduled - Following release note from last week https://releases.mews.com/en/better-security-with-updated-browser-support-qOYZO38R, Mews is updating its list of supported browsers, starting effectively from today. Users are encouraged to utilise the latest versions of Google Chrome or Microsoft Edge, since Safari versions prior to 15 will no longer be supported. This update is designed to enhance security and improve performance for all users. For further information on compatible browsers, please refer to our help article https://help.mews.com/s/article/what-is-the-best-browser-for-mews?language=en_US.
Jun 25, 14:00 CEST
Jul 1, 2025
Resolved - The issue with our cloud provider (Azure Databricks) has been resolved, and Mews BI is fully operational again. Thank you for your patience.
Jul 1, 20:07 CEST
Monitoring - The issue with our cloud provider (Azure Databricks) has been resolved. Mews BI is now operational again. We are currently monitoring to ensure full stability.
Jul 1, 19:06 CEST
Update - Mews BI remains unavailable due to an ongoing issue with our cloud provider (Azure Databricks). We’re actively monitoring the situation and will provide another update as soon as we have more information.
Jul 1, 18:22 CEST
Update - We are currently experiencing a service disruption affecting the Mews Business Intelligence (BI) platform due to an outage in Azure Databricks. As a result, users may be unable to access dashboards, view reports, or run data queries. Our team is actively monitoring the situation and is working closely with our cloud provider to resolve the issue as quickly as possible.
Jul 1, 17:13 CEST
Update - We are currently experiencing a service disruption affecting the Mews Business Intelligence (BI) platform. At this time, users may encounter issues with accessing dashboards, viewing reports, or running data queries. Our team has identified the root cause and is actively working to resolve the problem.
Jul 1, 17:11 CEST
Identified - Mews BI is currently unavailable due to a service disruption affecting Azure Databricks. Dashboards are not loading. We are monitoring the situation closely and will share updates as they become available.
Jul 1, 17:07 CEST
Resolved - All operations are back to normal.
Jul 1, 15:06 CEST
Update - All failed updated have been retried successfully.
Jul 1, 15:03 CEST
Update - We have re enabled all operation that were disabled due to the incident.

Now we will retry all failed items.

Jul 1, 14:40 CEST
Update - We have fixed the credential issue — new reservations should now be going through.

Some operations in integrations remain temporarily disabled.

We will restore those operations and requeue any items that failed.

Jul 1, 13:29 CEST
Identified - Credentials were accidently changed, causing the username and password error.
Jul 1, 13:27 CEST
Jun 30, 2025
Resolved - The issue was resolved on Friday, our monitoring over the weekend confirms this
Jun 30, 13:56 CEST
Monitoring - We have identified the reason for the degraded performance and fixed it. We are currently monitoring the system.
Jun 26, 16:17 CEST
Update - We've identified a query which is causing higher load on our systems. We're working with the team to optimise this.

The increase in latency is marginal and we're not receiving reports of significant impact.

Jun 26, 12:02 CEST
Update - We can see a small increase in latency to API's and we are narrowing down the root cause.
The user experience looks to be relatively unaffected but are working hard to improve the experience back to our baseline.

Jun 26, 10:56 CEST
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.

Jun 26, 10:29 CEST
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 01:00 CEST
Scheduled - Our partner, PCI Proxy, has just informed us that there is going to be an emergency maintenance impacting online payments temporarily. The partner expects a cumulative downtime of up to 30 minutes during the 4-hour window on Monday, June 30 2025, between 01:00 - 5:00 AM CEST. We will closely monitor the situation.

Their goal is to further optimize platform performance and strengthen system resilience.

We apologize for such short notice and any inconvenience the maintenance may cause. Thank you for your understanding.

Jun 27, 19:02 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Jun 25, 2025
Resolved - Partner that handles payments for has resolved their issues.

Channel manager reservation delivery now fully operational.
Summary:
Issues: Reservations not delivered to Mews or delayed
Mitigation: Missing reservations were refetched and partners notified to repush missing reservations.



Payment processing now fully operational
Summary:
Issues:
Not possible to add cards and online payments failing
Charging cards stored in PCI Proxy
Mitigation:
Payments processed after the incident
Adding cards temporarily disabled

Jun 25, 11:53 CEST
Update - We are seeing ongoing issues with one of our external partners who handles payment for us. We are actively monitoring and troubleshooting, and the payment partner is working to resolve the root cause.
We are attempting to minimise the impact to our Mews customers, though there may be some stability issues with payments and reservations during this time. We will work to mitigate or remediate anything that we observe quickly.

Jun 23, 13:46 CEST
Monitoring - PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.
Jun 23, 13:26 CEST
Identified - PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
Jun 23, 13:23 CEST
Jun 24, 2025

No incidents reported.