All Systems Operational

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Having trouble? Troubleshoot performance issues, check historical uptimes for www.mews.li, app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational
Guest Journey Operational
Business Intelligence Operational
Payments Operational
Open API Operational
Marketplace Operational
Aircall Inbound calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Resolved - This incident has been resolved.
Dec 6, 15:42 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 15:14 CET
Investigating - We were informed about Adyen terminals degraded performance. For further information please visit https://status.adyen.com/.
No impact on Stripe terminals.

Dec 6, 15:14 CET
Resolved - Updates are going through. All Failed updates were automatically retried.
Dec 6, 08:16 CET
Monitoring - Its has been clarified it is planned maintenance.
All failed updates will be automatically retried.

Dec 6, 08:03 CET
Update - We are continuing to investigate this issue.
Dec 6, 07:54 CET
Investigating - All updates sent to D-EDGE channel manager are failing. We are contacting D-EDGE.
Dec 6, 07:53 CET
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
Resolved - The fix has been deployed to production and the root cause has been resolved. It is now possible to enter negative values again.
Nov 29, 19:12 CET
Update - We have prepared a fix and we are now deploying it to production environment.
Nov 29, 17:33 CET
Identified - We have identified a problem causing this. At the moment we are working to deploy fix to production
Nov 29, 17:08 CET
Nov 28, 2023
Resolved - Between 2:20 PM UTC and 2:54 PM UTC we have experienced partial service degradation on Mews API. Some reservations coming through the Channel Manager API were not processed. We are taking steps to recover them.
Nov 28, 14:30 CET
Nov 27, 2023
Postmortem - Read details
Dec 6, 11:07 CET
Resolved - A recent change was causing high utilization of our background processing, causing delays in processing channel manger notifications, payments and notifications from integration partners. We have reverted back to previous version and data processing caught up shortly after.
Nov 27, 18:36 CET
Monitoring - We have identified a recent change that was causing high utilization of our background processing. We have reverted back to previous version and data processing is catching up.
Nov 27, 12:02 CET
Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. We are investigating and will provide update shortly.
Nov 27, 11:51 CET
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.