Degraded API Performance

Incident Report for Mews

Update

We continue the investigation and talking to our cloud provider.
Our platform team is actively monitoring, and taking mitigation steps as needed.
Further updates will follow as more information becomes available.
Posted Aug 07, 2025 - 17:24 CEST

Update

We continue to investigate and are closely monitoring the system’s status. Periodic latency spikes may occasionally occur in short intervals on individual instances. Our platform team is actively working to identify the root cause, monitoring metrics, and taking mitigation steps as needed.

We have upscaled our compute infrastructure to reduce the load on affected instances, which should help minimize customer impact.

Further updates will follow as more information becomes available.
Posted Jul 23, 2025 - 17:53 CEST

Monitoring

Correction, please disregard the previous update as it was related to another incident: https://status.mews.com/incidents/3q6n596dqzd9
Posted Jul 16, 2025 - 17:26 CEST

Investigating

We have noticed a downgraded performance of the Smart Tips.
We are currently looking into it.
Thank you for your patience.
Posted Jul 16, 2025 - 16:56 CEST

Monitoring

We have resolved the issue, and we are closely monitoring the system to ensure stability.
Posted Jul 15, 2025 - 17:48 CEST

Investigating

We are currently investigating reports of increased latency across our public API. Initial indicators show periodically elevated response times and timeouts affecting most endpoints.

Thank you for your patience as we work to resolve the issue.
Posted Jul 15, 2025 - 13:43 CEST
This incident affects: Mews Open API.