tag:status.mews.com,2005:/historyMews Status - Incident History2024-03-29T06:22:40+01:00Mewstag:status.mews.com,2005:Incident/203619942024-03-26T19:02:12+01:002024-03-26T19:02:12+01:00Search Not Working as Expected<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>19:02</var> CET</small><br><strong>Resolved</strong> - The different behaviors observed by several clients are result of changes in the underlying technology necessary to improve the search functionality in the long run. Some of the changes have been disabled and will be introduced again after review.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:36</var> CET</small><br><strong>Update</strong> - Most of the search functionality is working as expected. We are narrowing down issues with specific cases where the behavior doesn't work as expected.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:36</var> CET</small><br><strong>Investigating</strong> - Customers are reporting issues with search results not showing the existing customers or companies correctly. <br />We are investigating the cause and will provide further update soon.</p>tag:status.mews.com,2005:Incident/203617372024-03-25T21:30:00+01:002024-03-26T15:11:35+01:00Customer and Company Search Not Working as Expected<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>21:30</var> CET</small><br><strong>Resolved</strong> - Some customers were experiencing issues with search results not showing the existing customers or companies. Issue should have been resolved, but we are still monitoring the situation.</p>tag:status.mews.com,2005:Incident/203008242024-03-19T13:57:56+01:002024-03-19T13:57:56+01:00Companies search is broken<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:57</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:43</var> CET</small><br><strong>Monitoring</strong> - A hotfix has been deployed and the search should be fully operational again.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:30</var> CET</small><br><strong>Identified</strong> - We identified that with recent changes we deployed a bug which forwarded all search requests for companies to wrong index.<br />We are working on a fix.</p>tag:status.mews.com,2005:Incident/202994082024-03-19T11:23:18+01:002024-03-19T11:23:18+01:00Downgraded Performance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:23</var> CET</small><br><strong>Resolved</strong> - We are pleased to inform you that the system has been performing normally for the past hour. The recent issue is resolved. <br />Rest assured, we will continue to closely monitor the system’s performance.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:33</var> CET</small><br><strong>Monitoring</strong> - We have addressed the issue to improve the processing performance and now observe improved response times. We will continue to monitor the situation.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:06</var> CET</small><br><strong>Investigating</strong> - We have noticed a degraded performance of the system. We are currently looking into it.<br />Thank you for your patience.</p>tag:status.mews.com,2005:Incident/202926282024-03-18T17:15:22+01:002024-03-18T17:15:22+01:00Downgraded Performance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:15</var> CET</small><br><strong>Resolved</strong> - We have identified and addressed the issue. The system performance should be back at normal.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:44</var> CET</small><br><strong>Investigating</strong> - We have noticed a degraded performance of the system. We are currently looking into it.<br /><br />Thank you for your patience.</p>tag:status.mews.com,2005:Incident/202255092024-03-12T15:46:49+01:002024-03-12T15:46:49+01:00Accounting report not respecting datetime filter<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>15:46</var> CET</small><br><strong>Resolved</strong> - We have fixed the issue.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>15:31</var> CET</small><br><strong>Identified</strong> - We were reported cases where the accounting report does not respect the date and time filter. We have identified the cause and are working on resolution of the problem.</p>tag:status.mews.com,2005:Incident/202127372024-03-12T09:27:12+01:002024-03-12T09:27:12+01:00Accounting Report does not load<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:27</var> CET</small><br><strong>Resolved</strong> - From our monitoring we are not seeing the problem ocuring anymore.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:55</var> CET</small><br><strong>Monitoring</strong> - Our engineers have managed to fix the issue. We will be monitoring the issue to make sure we did not miss anything.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:54</var> CET</small><br><strong>Update</strong> - We are still in the investigation phase of what could be causing the report not to load. We will update you as soon as we will gather some more information.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:41</var> CET</small><br><strong>Update</strong> - Our engineers are still investigating the potential solutions. Thank you for your patience!</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:45</var> CET</small><br><strong>Investigating</strong> - Thank you for your patience. We’ve thoroughly tested the solution, but unfortunately, it didn’t yield the expected results. Our team is actively investigating the issue, and we’ll keep you informed as soon as we make progress</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:45</var> CET</small><br><strong>Identified</strong> - We have prepared a fix and we are currently working on deploying it on production. We will monitor whether the fix has worked.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:56</var> CET</small><br><strong>Update</strong> - We are currently in the phase of running a few tests to see if the fix will work and we'll start preparing the fix for the deployment on production environment.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:57</var> CET</small><br><strong>Update</strong> - We have found out that the issue does not seem to be on the data side, but rather on the application itself. We are still investigating what could've changed to cause this and are working on prompt resolution.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:04</var> CET</small><br><strong>Investigating</strong> - We have been notified about accounting report not being able to be opened. We are currently in the phase of investigating the issue and are working towards resolution.</p>tag:status.mews.com,2005:Incident/201934372024-03-09T00:55:32+01:002024-03-09T00:55:32+01:00Breaking changes in behavior of AvailabilityAdjustments<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:55</var> CET</small><br><strong>Resolved</strong> - After reverting the breaking changes and migration of affected data we didn't detect any further issues. The incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:34</var> CET</small><br><strong>Monitoring</strong> - We have successfully migrated the availability adjustments to maintain expected behavior and we will keep on monitoring the situation.<br /><br />We recommend affected partners to check availability adjustments fetched between February 29th and March 8th, and perform full synchronization from February 29th. If you need assistance, please reach out to partnersuccess@mews.com</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:33</var> CET</small><br><strong>Update</strong> - We have reverted the behavior, newly created availability adjustments won't be affected.<br /><br />We are working on migration of previously created availability adjustments.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:33</var> CET</small><br><strong>Update</strong> - We are working on reverting the behavior and fix of the underlying data. Partners may need to refresh their data after we deploy a fix.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:06</var> CET</small><br><strong>Identified</strong> - We have identified a breaking change in handling of Availability Adjustments which affects Connector API. Affected endpoints are availabilityAdjustments/getAll and availabilityBlocks/getAll (with extent for Adjustments enabled).<br /><br />On these endpoints the Availability Adjustments created after February 29th, 9:42 UTC, were merged into larger blocks, causing unexpected change of behavior for partners.</p>tag:status.mews.com,2005:Incident/195776232024-03-08T17:04:04+01:002024-03-08T17:04:04+01:00VAT Update (CZ & CH)<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:04</var> CET</small><br><strong>Resolved</strong> - Following our recent updates to VAT levels for the Czech Republic and Switzerland to align with the latest legislation, we have directly communicated a step-by-step process to our customers. This guidance is designed to assist in resolving any discrepancies that may have arisen due to these changes. We are dedicated to supporting you through this adjustment and encourage anyone needing additional assistance or who has not received our communication to reach out to our support team. Your seamless experience and satisfaction remain our top priority.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>07:55</var> CET</small><br><strong>Monitoring</strong> - A fix has been made, and all VAT levels in the Czech Republic and Switzerland have been updated according to new legislations. <br /><br />If you have already closed a bill with incorrect VAT information on it <br />and/or your property's Editable history window is shorter than 8 hours, we would advise you to:<br /><br />1. Rebate the already closed items with incorrect VAT<br />2. Create a new Additional service with the "Has overridable price" enabled, and correct VAT (Admin rights, or the Create a service user privilege needed)<br />3. Add this new item with the right VAT level to Open bill items to balance out the Rebated ones<br />4. Close the bill & send it to your client<br /><br />For more information on creating new Additional service products, please visit: https://help.mews.com/s/article/create-or-delete-an-additional-service?language=en_US</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>07:29</var> CET</small><br><strong>Update</strong> - The update for Switzerland is currently in progress. <br /><br />If you have already closed a bill with incorrect VAT information on it <br />and/or your property's Editable history window is shorter than 8 hours, we would advise you to:<br /><br />1. Rebate the already closed items with incorrect VAT<br />2. Create a new Additional service with the "Has overridable price" enabled (Admin rights, or the Create a service user privilege needed)<br />3. Add this new item with the right VAT level to Open bill items to balance out the Rebated ones<br />4. Close the bill & send it to your client<br /><br />For more information on creating new Additional service products, please visit: https://help.mews.com/s/article/create-or-delete-an-additional-service?language=en_US</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>07:07</var> CET</small><br><strong>Identified</strong> - We have identified the issue and partly resolved it. <br />In the Czech Republic, affected items posted between 12:00am and 2:00am have been migrated to the correct VAT of 12%.<br /><br />Our Tech Teams are now working on the Switzerland VAT migration.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>05:45</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue with VAT levels not being fully updated according to the new legal environment requirements. The affected countries are the Czech Republic and Switzerland. <br /><br />For the Czech Republic, items posted exactly at 12:00:00 AM on January 1, 2023, remained at a 10% VAT level.<br />For Switzerland, all postings remained at original VAT levels - 2.5.%, 3.7%, 7.7%.<br /><br />We recommend that you refrain from closing bills or issuing invoices until the issue is resolved.</p>tag:status.mews.com,2005:Incident/201716832024-03-06T04:57:26+01:002024-03-06T04:57:26+01:00Unable to Issue Invoice<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>04:57</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>04:40</var> CET</small><br><strong>Monitoring</strong> - We have deployed a fix and we are currently confirming whether it has fixed the issue.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>03:31</var> CET</small><br><strong>Update</strong> - We are still working on a fix, we expect to have the next update in 1 hour.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>02:55</var> CET</small><br><strong>Identified</strong> - We have identified the issue and we are implementing a fix.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>02:32</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue with some of our customers not being able to generate invoices - getting error message "Oops, something went wrong". We will provide an update soon.</p>tag:status.mews.com,2005:Incident/200976812024-02-28T21:19:04+01:002024-02-28T21:19:04+01:00Downgraded Performance in Webhooks Sending<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:19</var> CET</small><br><strong>Resolved</strong> - We think the impact from the issue is over.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:34</var> CET</small><br><strong>Monitoring</strong> - We have deployed a fix to improve webhooks processing performance and observe improved delivery times. We will continue to monitor the situation.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:47</var> CET</small><br><strong>Identified</strong> - We have identified the issue and implementing a fix.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:13</var> CET</small><br><strong>Investigating</strong> - We have noticed a downgraded performance in webhooks processing, which can be delayed by hours.<br />Thank you for your patience.</p>tag:status.mews.com,2005:Incident/200888312024-02-27T22:00:39+01:002024-02-27T22:00:39+01:00Discrepancies between group billing screen and account billing screen<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CET</small><br><strong>Resolved</strong> - The issue seems to no longer be happening</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:49</var> CET</small><br><strong>Monitoring</strong> - We have deployed a fix and we are currently monitoring whether it has fixed the issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:38</var> CET</small><br><strong>Identified</strong> - We are in a process of deploying the fix to the production at the moment.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:36</var> CET</small><br><strong>Investigating</strong> - We have been reported a case where there are discrepancies when accessing billing screen via reservation's 'Status' tab and accessing billing screen via 'Billing' tab on reservation. We are currently investigating what might be the cause of this.</p>tag:status.mews.com,2005:Incident/200598002024-02-23T21:48:57+01:002024-02-23T21:48:57+01:00All updates sent to SmartCONNECT channel manager are failing.<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:48</var> CET</small><br><strong>Resolved</strong> - It's a partner outage and reached out to the partner. It's a low impact issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:45</var> CET</small><br><strong>Update</strong> - SmartCONNECT is having connection problems. We are waiting for futher information from SmartCONNECT.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:43</var> CET</small><br><strong>Identified</strong> - We think the impact from the issue is over.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>20:18</var> CET</small><br><strong>Investigating</strong> - Updates sent to SmartCONNECT channel manager are failing. We are trying to contact partner.<br />After the connection is established back we will retry all updates automatically.</p>tag:status.mews.com,2005:Incident/200324452024-02-20T23:19:41+01:002024-02-20T23:19:41+01:00Booking.com updates are failing and disabling integration<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>23:19</var> CET</small><br><strong>Resolved</strong> - All integrations has been restored to the state before the incident.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>22:42</var> CET</small><br><strong>Monitoring</strong> - Issue has been resolved from booking.com side. <br />We will re-enable all operations which has been automatically disabled due the issue.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>21:51</var> CET</small><br><strong>Identified</strong> - Booking.com is having connection problems. We are waiting for futher information from booking.com</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>21:43</var> CET</small><br><strong>Investigating</strong> - Updates sent to booking.com are failing due to authorization problem. We are investigating.</p>tag:status.mews.com,2005:Incident/198321432024-01-25T20:53:57+01:002024-01-25T20:53:57+01:00All updates sent to openGDS channel manager are failing.<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:53</var> CET</small><br><strong>Resolved</strong> - All failed updates were retried.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:46</var> CET</small><br><strong>Monitoring</strong> - Updates are no longer failing. All failed updates will be automatically retried.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:38</var> CET</small><br><strong>Investigating</strong> - Updates sent to openGDS channel manager are failing. We are trying to contact partner.<br />After the connection is established back we will retry all updates automatically.</p>tag:status.mews.com,2005:Incident/198308212024-01-25T18:23:06+01:002024-01-25T18:23:06+01:00Unplanned Outage - Timeline module experiences issue<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:23</var> CET</small><br><strong>Resolved</strong> - We have not received additional reports of issues with Timeline module and think the impact from the issue is over.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:21</var> CET</small><br><strong>Update</strong> - We have not received additional reports of issues with Timeline module and think the impact from the issue is over.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>17:39</var> CET</small><br><strong>Monitoring</strong> - We have identified issue causing problems in Timeline module and released a fix. All Timeline operations should be back to the normal after refreshing you browser pages. We will keep closely monitoring Timeline for any additional issues.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>17:24</var> CET</small><br><strong>Investigating</strong> - We are gathering more information about nature of the problem and working on resolution as soon as possible.</p>tag:status.mews.com,2005:Incident/198067842024-01-23T18:23:58+01:002024-01-23T18:23:58+01:00Downgraded performance<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>18:23</var> CET</small><br><strong>Resolved</strong> - Performance of our system is stable and back to normal. The incident is resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:40</var> CET</small><br><strong>Monitoring</strong> - The Mews team successfully mitigated the issue by rolling back the problematic code change of the app services which resolved the issue. The team is monitoring for any further issues.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:15</var> CET</small><br><strong>Identified</strong> - The Mews platform team has identified an issue and is currently working on resolving it.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:53</var> CET</small><br><strong>Investigating</strong> - The Mews platform team is currently investigating degraded performance of the Mews application observed since 13:40 UTC.</p>tag:status.mews.com,2005:Incident/197922562024-01-22T11:57:44+01:002024-01-22T11:57:44+01:00Downgraded Performance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:57</var> CET</small><br><strong>Resolved</strong> - The Mews platform team has successfully resolved the issue. The application is operating normally.<br />The team consistently keeps working towards preventing further issues and apologizes for the inconvenience.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Monitoring</strong> - The Mews team successfully mitigated the issue by restarting problematic instances of the app services which resolved the issue. The team is monitoring for any further issues.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:57</var> CET</small><br><strong>Identified</strong> - The Mews platform team is currently investigating degraded performance of the Mews application observed since 8:25 AM UTC.<br />The team has identified an issue with the Mews cloud provider Microsoft Azure and is currently working on mitigation.</p>tag:status.mews.com,2005:Incident/197829212024-01-21T14:01:49+01:002024-01-22T16:54:11+01:00Unplanned Outage of app.mews.com<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>14:01</var> CET</small><br><strong>Resolved</strong> - Our cloud provider has confirmed, that the issue has been resolved. The application is operating normally.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:36</var> CET</small><br><strong>Monitoring</strong> - We await confirmation from our cloud provider regarding the final resolution of the the underlying issues. Our team continues to monitor system’s status.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:43</var> CET</small><br><strong>Identified</strong> - This outage is caused by problems with the underlying hosting platform operated by our cloud provider. We have taken steps to mitigate the issue.<br />At the moment the application is available, but can still occasionally display errors.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:13</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing an unplanned outage of app.mews.com.<br />We are working on solving this problem as quickly as possible. <br />Please continue checking this page for updates on the status.</p>tag:status.mews.com,2005:Incident/196882302024-01-12T16:10:36+01:002024-01-12T16:10:36+01:00Downgraded Performance in the German region<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:10</var> CET</small><br><strong>Resolved</strong> - A few properties in the German region were reporting an issue with Mews being slow or that they cannot log in,<br /><br />After some investigation, we concluded these issues were caused by Internet Service Provider problems and not Mews. These problems have since been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:38</var> CET</small><br><strong>Investigating</strong> - We have received reports of downgraded performance of the system. <br />We are currently investigating<br />Thank you for your patience.</p>tag:status.mews.com,2005:Incident/196112432024-01-04T16:16:06+01:002024-01-09T16:09:06+01:00Experiencing 500 errors during login using the Mews mobile app<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:16</var> CET</small><br><strong>Resolved</strong> - We are no longer seeing any 500 errors in our metrics. So the issue is resolved. Apologies for the inconvenience</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>15:43</var> CET</small><br><strong>Monitoring</strong> - A fix has been deployed to all environments. The issue should be resolved - Will continue to monitor the situation for 30minutes</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>14:17</var> CET</small><br><strong>Identified</strong> - We have made a fix for the issue. We are currently deploying the fix to all environments and will provide an update soon.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:07</var> CET</small><br><strong>Investigating</strong> - We have noticed elevated errors during login flows on mobile. <br />We are currently looking into this issue. <br />Thank you for your patience.</p>tag:status.mews.com,2005:Incident/195088282023-12-22T22:45:52+01:002023-12-22T22:45:52+01:00Updates to expedia are failing<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>22:45</var> CET</small><br><strong>Resolved</strong> - Updates sent to Expedia are fixed.<br />All broken updates were automatically retried.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>20:30</var> CET</small><br><strong>Identified</strong> - Updates to Expedia are failing, we have identified the problem and fix is being deployed.</p>tag:status.mews.com,2005:Incident/194019142023-12-12T16:28:09+01:002023-12-12T16:37:48+01:00High volume of unexpected requests to Mews website<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:28</var> CET</small><br><strong>Resolved</strong> - The mitigations worked and the service is stable now.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>21:30</var> CET</small><br><strong>Update</strong> - We have mitigated the requests causing overload and the service is available again. It is possible it will still suffer from degraded performance.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>20:54</var> CET</small><br><strong>Update</strong> - New wave of requests caused the service to become temporary unavailable. We are working on restoring the service.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:08</var> CET</small><br><strong>Monitoring</strong> - Mews is currently experiencing a high volume of unexpected requests to the website. The Mews team is actively monitoring the situation. None of these requests are able to access the system itself, but they do create additional traffic on the network, occasionally causing some instances of service degradation resulting in users not being able to load the Mews application.</p>tag:status.mews.com,2005:Incident/193985212023-12-11T10:13:16+01:002023-12-11T10:13:16+01:00Unplanned Outage<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:13</var> CET</small><br><strong>Resolved</strong> - The user facing part of our service was overloaded with requests. The service has since recovered and we don't observe any further impact.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Monitoring</strong> - We observe that the issue was mitigated but we are still closely monitoring the situation.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>08:45</var> CET</small><br><strong>Identified</strong> - We've spotted that something has gone wrong and we did several actions on our side to mitigate the problem. We're currently investigating the issue, and will provide an update soon.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>08:22</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing an unplanned outage.<br />We are working on solving this problem as quickly as possible. <br />Please continue checking this page for updates on the status.</p>tag:status.mews.com,2005:Incident/193521042023-12-06T15:42:00+01:002023-12-06T15:42:00+01:00Third party incident - Adyen terminals degraded performance<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:42</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:14</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:14</var> CET</small><br><strong>Investigating</strong> - We were informed about Adyen terminals degraded performance. For further information please visit https://status.adyen.com/. <br />No impact on Stripe terminals.</p>