Mews Status

Investigating - We are investigating an issue with booking.com reservations. This is affecting only a small subset of hotels with a direct booking.com integration. We are working on a solution and will update affected customers shortly.
Nov 19, 2024 - 11:40 CET

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

Unresolved incident: Issue with reservation assignment.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

Mews down due to database replication issues

Resolved - The impact of this issue is over. Since 15:25 UTC the performance is back to normal.
Nov 17, 19:54 CET

Update - We have confirmed that background processing (including channel manager updates) should be up to date and believe the impact from this issue is over. We still keep actively monitoring the situation.
Nov 17, 17:45 CET

Monitoring - The performance is currently stable and Mews Platform team is closely monitoring the situation.
Nov 17, 16:44 CET

Update - We are seeing significant improvement in the past 20mins, but there is still performance degradation present as data is reprocessing.
Nov 17, 16:28 CET

Identified - We have identified an issue with our database replication (which provides high resilience and availability for our customers), and are taking action to mitigate.

We are seeing small improvements on our production availability, though we are not yet in a resolved state.
Nov 17, 16:12 CET

Update - The Mews Platform team continues investigating the database issues.
Nov 17, 15:04 CET

Update - We are investigating issues with database replication. The mews application is still very unresponsive.
Nov 17, 13:37 CET

Investigating - We are still seeing performance issues on the side of our database and are investigating the root cause.
Nov 17, 12:44 CET

Identified - We have identified a technical issue on the side of our database. We have performed failover to secondary region and are seeing first signs of improvement.
Nov 17, 12:00 CET

Update - We are seeing serious degradation across all services. We are investigating what is going on.
Nov 17, 11:26 CET

Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Nov 17, 11:09 CET

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Impossible to take payment

Resolved - The impact from the issue is over.
Nov 15, 20:39 CET

Monitoring - Properties are not able to process payments, "Unexpected Error" message comes up.
Nov 15, 17:58 CET

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Reservation synchronization to channel managers is broken

Resolved - All reservations were successfully resynchronized.
Nov 8, 18:45 CET

Monitoring - Revert has been deployed.
We will automatically resynchronize all changes of reservations to channel manager and CRS connections.
Nov 8, 18:28 CET

Identified - We found the problem, we are deploying the revert.
All the reservations will be automatically resynchronized to channel manager and crs connections
Nov 8, 17:30 CET

Investigating - Reservations are not being synchronized to channel managers and crs connections.
We are investigating the issue.
Nov 8, 17:15 CET

Data Processing Delays - Austrian Fiscal Records Affected

Resolved - The issue is resolved now. The already failed records are being rerun.
Nov 8, 17:02 CET

Investigating - Austrian Fiscal Processing - Degraded: Some properties experiencing delays in fiscal record processing. No data loss.
Nov 8, 15:14 CET

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Downgraded Performance

Resolved - The impact from the issue is over, we apologize for any inconvenience caused.
Nov 6, 18:04 CET

Monitoring - We have identified a pattern of heavy queries in our database, that was very hard to pinpoint. We have applied a fix and the performance recovered. The team is still actively monitoring the situation and making improvements in the observability of similar performance issues.
Nov 6, 16:15 CET

Update - We continue actively investigating. Performance degradation is still significant.
Nov 6, 14:23 CET

Update - We continue with actively investigating the affected components. Performance degradation is still significant.
Nov 6, 13:12 CET

Update - We're actively investigating the component affected. We can see a degraded performance in the app but it is still functioning
Nov 6, 12:01 CET

Update - We have upscaled our database and continue investigating what is going on. The application still performs very slow.
Nov 6, 11:25 CET

Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Nov 6, 10:56 CET