Mews Status

Upsells in Booking Engine display all products

Monitoring - We've resolved the problem and are monitoring the situation.
Apr 01, 2026 - 14:14 CEST

Identified - We identified issues inside Booking Engine where all products were displayed as available for Upsells. We're working on resolving the issue.
Apr 01, 2026 - 14:13 CEST

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Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Support Service Operational

Support Chat Service Operational

Support Inbound Calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2026

No incidents reported today.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Issue with Mews

Resolved - We have successfully identified and deployed a fix for the incorrect application of the city tax in Barcelona.
Systems are now calculating the tax correctly, and normal operations have resumed.
We apologize for any inconvenience caused.
Apr 1, 11:16 CEST

Identified - We are currently aware of an issue resulting in the incorrect application of the city tax in Barcelona. We are working on a resolution.
We will provide a further update shortly.
Apr 1, 10:17 CEST

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

Data Processing Delays - Mews BI Affected

Resolved - We confirmed the Mews BI data is being refreshed as expected.
Mar 25, 13:24 CET

Identified - Our data processing infrastructure is running behind which is causing lagged data in Mews BI. No data has been lost and the system should be caught up in 1 hour.
Mar 25, 12:08 CET

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.