Resolved -
The root cause—an outage on our partner PCI Proxy’s side—has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.
Jun 21, 09:43 CEST
Update -
We are recovering reservations for booking.com direct integration as well we will be reaching out to affected partners to perform a retry operation if it hadn't already been done. However, if you're still missing any reservations from this timeframe, please manually push them from your intranet to ensure they are properly delivered to Mews. We apologize for the inconvenience caused.
Jun 21, 07:28 CEST
Monitoring -
We can confirm payments are being processed and channel manager reservation are being received. We are monitoring the situation.
Jun 21, 06:10 CEST
Update -
We are not able to contact PCI Proxy
and the issue still persists.
We can not process payments and we are not receiving reservations through Channel Manger.
Jun 21, 03:13 CEST
Update -
To reduce impact of the incident, payment automation is paused and the scheduled payments will be processed later.
Jun 21, 02:45 CEST
Update -
PCI proxy is experiencing issues.
We are trying to contact them to provide solution.
Jun 21, 02:37 CEST
Update -
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jun 21, 02:20 CEST
Update -
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jun 21, 01:47 CEST
Investigating -
We have noticed a drop in received reservations.
Also issues with payment processing.
Investigation is in progress.
Jun 21, 01:33 CEST