Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

Elevated privilege errors in rates change

Resolved - We resolved the issue. All impacted customers have now correct privileges.
Apr 2, 13:37 CEST

Investigating - We're experiencing an elevated level of privilege related errors in rate change and are currently looking into the issue.
Apr 2, 12:09 CEST

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Issues with printing invoices in France

Resolved - After monitoring doing this all day, we are confident the issue is resolved and should no longer be reproduced.
Mar 27, 15:53 CET

Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Mar 27, 09:32 CET

Investigating - We got information that French properties can't print bill nor invoices. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Mar 27, 09:03 CET

Mar 26, 2025

Investigating issues with French invoicing

Resolved - We have monitored the issued and it seems working properly again. No customers should be affected right now.
Mar 26, 11:12 CET

Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Mar 26, 10:56 CET

Investigating - We are currently investigating an issue with invoicing that is affecting French customers and preventing them from printing, sharing or emailing invoices.
Mar 26, 09:22 CET

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Queue Processing Delays

Resolved - Our background processing infrastructure was running behind for about 45 minutes which caused delay in processing channel manager connections.

Some reservations may have been delayed. Any missing reservations from the Booking.com direct integration must be manually downloaded by ID. For missing reservations from other channel managers, please report them to the Mews support team.
Mar 21, 18:00 CET

Mar 20, 2025

Failing reservation payments with the latest version of Mews Kiosk app

Resolved - The issue is now resolved. The latest version of Mews Kiosk application is fully functional.
Mar 20, 21:04 CET

Monitoring - We have resolved the issue and we are closely monitoring the system to ensure stability.
Mar 20, 18:37 CET

Identified - The issue is affecting the latest version of the Mews Kiosk application. Customers are advised to not update the application until the issue is resolved. Further updates will follow as we make progress.
Mar 20, 17:24 CET

Investigating - We are currently investigating reports of failed payments affecting Mews Kiosk. We are actively working to identify the cause, and we will provide updates as soon as possible.
Mar 20, 17:04 CET