Mews Status

multiple re-exports created in properties for past scheduled exports

Identified - Due to previous issue with exporting data to a third-party new re-exports were created in order to solve this issue. Customers may therefor see multiple reports being created. This is currently an expected behavior.
Dec 08, 2025 - 15:15 CET

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Dec 8, 2025

Unresolved incident: multiple re-exports created in properties for past scheduled exports.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Booking.com experiencing issues with reservations

Resolved - Reservations from booking.com got delayed, but were successfully created in Mews.
Dec 5, 14:27 CET

Update - https://connect.booking.com/status/incident/561
Dec 5, 14:09 CET

Monitoring - Booking.com is experiences issues with reservations.
We are monitoring the situation.
Dec 5, 14:08 CET

Unplanned Outage - Cloudflare issues

Postmortem - Read details
Dec 8, 11:11 CET

Resolved - Our services were impacted earlier today due to a Cloudflare outage. Cloudflare has confirmed the issue was related to a change in their Web Application Firewall and has since resolved it. We will share more information as it becomes available today.
Dec 5, 11:33 CET

Update - The global Cloudflare outage is resolved and Mews is accessible again.
Reservations arriving through API and Channel Manager connections during the affected time window might be missing. Background processing and Connector API webhooks delivery might be delayed by 10-20 minutes as we are reattempting delivery to affected partners.
Dec 5, 10:45 CET

Monitoring - Cloudflare have reported the issue as mitigated and we are observing service recovery.
Dec 5, 10:15 CET

Update - More information on the cloudflare outage is shared on their official statuspage https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q .
Dec 5, 10:04 CET

Investigating - We are currently experiencing an unplanned outage, one of our major cloud provision services (Cloudflare) is having a major incident, and it is preventing traffic reaching our Mews applications. We are working with them to remediate and will post updates regularly.
Dec 5, 09:59 CET

Dec 4, 2025

Solved situation with Mews Booking Engine

Resolved - The issue is now fully resolved. Mews is now operating as expected.
Dec 4, 01:33 CET

Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Dec 3, 22:43 CET

Investigating - We are currently investigating reports of an issue affecting Mews Booking Engines. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Dec 3, 22:35 CET

Downgraded Performance for Mews

Resolved - The issue has been resolved. All systems are operating normally. Thanks for your patience.
Dec 4, 01:03 CET

Monitoring - We believe the issue has been resolved. We're continuing to monitor the situation and will provide another update if needed
Dec 4, 00:44 CET

Investigating - The performance issue has returned. Our team is investigating further and will provide an update soon.
Dec 3, 23:43 CET

Monitoring - The performance issues have been resolved. We're continuing to monitor to ensure everything remains stable.
Dec 3, 23:11 CET

Investigating - We're experiencing degraded system performance and are actively investigating. We'll keep you updated as we learn more. Thanks for your patience.
Dec 3, 22:57 CET

Dec 3, 2025

Dec 2, 2025

No incidents reported.

Dec 1, 2025

Booking.com - Reservations API outage

Resolved - Booking.com Reservation API now fully operational.

Impact: Reservations from Booking.com delayed up to 30 minutes.
Dec 1, 19:35 CET

Monitoring - Booking.com is experiencing a partial Reservation API outage which might affect reservation delivery speed and possibly missing reservations.
Dec 1, 18:17 CET

[POSTPONED] Scheduled maintenance on the POS backend

Completed - This maintenance window has been postponed. We will come back with a new date soon.

Thank you for your continued trust and patience.
Dec 1, 09:53 CET

Scheduled - We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 2 December at 05:00 CET (04:00 GMT).

Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience.

We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page.

We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.
Nov 11, 17:59 CET

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

Booking.com - failing updates

Resolved - All updates were successfully synchronized to booking.com
Nov 27, 18:52 CET

Monitoring - All the unsynchronized updates were resend to booking.com with new generated updates.
We have contacted booking.com support about whole situation.
Nov 27, 18:37 CET

Identified - Issue was resolved on booking.com side.
We are automatically restoring all disabled operations on booking.com integrations.
All failed and missed updates will get retried right after configurations are restored to the original state.
Nov 27, 18:14 CET

Investigating - We are investigating why are updates rejected by booking.com.
Currently automatic updates are disabled due to these errors.
Nov 27, 17:38 CET

Channel Manager - Reservations delayed

Resolved - Delayed reservations were processed.
Nov 27, 16:19 CET

Monitoring - 1% of Reservations coming from Channel Manager delayed up to 24hrs.

Issue has been mitigated.

Reservations from 16:00 26th Nov UTC until 15:00 27th Nov UTC might be affected.
Nov 27, 15:15 CET

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.