Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Jan 23, 2025

Delay in reservations coming from channel manager connections.

Resolved - All delayed reservations were created.
Jan 23, 10:25 CET

Monitoring - We have restarted the automated processes for creating the reservations from channel manager..
All reservations are being processed now.
It will take few minutes to create all reservations.
Jan 23, 10:16 CET

Investigating - The reservations coming from channel managers got delayed.
Jan 23, 10:15 CET

Jan 22, 2025

Update to Single Sign On (SSO) User authentication flow

Completed - The scheduled maintenance has been completed.
Jan 22, 10:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 10:00 CET

Scheduled - We have updated our Single Sign-On (SSO) user authentication flow. This change should have no impact on you as a customer. However, if you are an SSO customer and experience any login issues, please contact support immediately.

We will continue to monitor the situation throughout the day
Jan 22, 09:42 CET

Jan 21, 2025

No incidents reported.

Jan 20, 2025

Payment and Reservation Issues

Resolved - All services have been fully restored and are operating normally. We apologize for any inconvenience caused during this incident.

Thank you for your patience.
Jan 20, 04:16 CET

Monitoring - Service performance is gradually improving. Card processing operations are being restored. We continue to monitor the situation.

We will provide a final update once all services are fully operational.
Jan 20, 03:55 CET

Update - We are currently experiencing service degradation affecting card processing due to third-party provider issues (PCI Proxy provider). Our team is in contact with the provider and working on resolution.

Besides payments, it's also affecting Reservations from Channel Managers.

We will update this status page once service is fully restored.
Jan 20, 03:34 CET

Investigating - We have noticed a downgraded performance of the system, affecting payments, and reservations. Our team is investigating the issue.

Thank you for your patience as we work to resolve this.
Jan 20, 03:03 CET

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.