Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Jun 5, 2025

No incidents reported today.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

Service Disruption Notice

Resolved - The issue has been fully resolved by our service provider, we've verified the recovery on our end and will continue to monitor for stability, but no further impact is expected.
May 27, 18:59 CEST

Monitoring - Our service provider has implemented a fix for the issue, and we are currently seeing continued signs of recovery. We are closely monitoring the situation to ensure full stability is restored across all services and we'll provide further updates as the resolution is confirmed by our service provider.

For more details, you can follow updates from our provider directly here: https://status.launchdarkly.com/incidents/v1np1l7lpdrd
May 27, 17:30 CEST

Identified - We’ve confirmed the root cause of the issue with our service provider, who has been notified and is actively working on a fix. As of now, they’ve made partial progress in resolving the outage, and we’re seeing signs of improvement in our services.
May 27, 16:45 CEST

Investigating - We’re currently experiencing a service disruption due to an issue with one of our technology partners. As a result, some features may appear offline or unavailable at the moment. Our team is actively investigating and working to restore full functionality as quickly as possible. We’ll continue to share updates as we have them. Thank you for your patience and understanding.
May 27, 16:17 CEST

May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

May 22, 2025

Degradation of performance

Resolved - The issue is now fully resolved. Mews is now operating as expected.
May 22, 16:53 CEST

Monitoring - The team has identified short period of elevated CPU utilization on primary database. After 15 min all metrics are back to normal. The team is investigating root cause. We are closely monitoring the system to ensure stability.
May 22, 16:05 CEST