Mews Status

All Systems Operational

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Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Oct 16, 2024

No incidents reported today.

Oct 15, 2024

Online payments failing

Resolved - Dear customers,

There hasn't been any online payments related downtime since October 14th 20:50 CEST, so we consider the issue as resolved.

Our PCI Proxy provider is investigating the root cause.

Best Regards,
Mews
Oct 15, 07:56 CEST

Monitoring - A third party PCI Proxy used to meet PCI compliance requirements had an degraded service between 8 - 9 PM CET. This led to failures during online payment flows.

PCI Proxy has recovered and we are monitoring the situation.
Oct 14, 21:44 CEST

Oct 14, 2024

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

Reservations from channel managers and updates to channel managers are failing

Resolved - All failed updates were regenerated with most recent data and sent to channel managers and OTAs.
Oct 7, 18:49 CEST

Monitoring - All reservations coming from channel managers were created.
All updates to channel manager are being retried and resend.
Oct 7, 14:08 CEST

Identified - We are reverting to the previous version.
We will retry all failed reservations and updates automatically.
Oct 7, 12:55 CEST

Investigating - All reservations coming from channel managers and all updates being sent to channel managers are failing
Oct 7, 12:44 CEST

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Messaging degradation

Resolved - The problem causing messaging issues has been fully resolved as of 9:30 UTC.
Oct 3, 15:26 CEST

Monitoring - The Mews Platform team has identified an issue in the latest release and switched back to previous version at 9:30UTC. We are observing that messaging clients reconnected and continue monitoring the situation.
Oct 3, 11:43 CEST

Investigating - We are investigating issues with messaging across the application which started at 9:17 UTC. We will provide an update as soon as possible.
Oct 3, 11:36 CEST

Oct 2, 2024

No incidents reported.