Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Feb 24, 2025

No incidents reported today.

Feb 23, 2025

Issues with email delivery

Resolved - We have confirmed the full recovery of email delivery functionality and consider this issue resolved.
Feb 23, 17:42 CET

Monitoring - Our third-party email delivery provider has confirmed that functionality has been fully restored.
We are actively monitoring the situation to ensure full recovery.

Thank you for your patience.
Feb 23, 16:36 CET

Identified - We are currently experiencing an issue with email delivery due to a problem with our third-party email delivery platform.

Our team has contacted them to resolve the issue, and we are awaiting their response. We will provide updates as soon as more information becomes available.

Thank you for your patience.
Feb 23, 15:42 CET

Investigating - We are investigating reports of login issues with Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Feb 23, 14:22 CET

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

Feb 19, 2025

Investigating issues with Mews Services

Resolved - We have generated fresh new updates with the most recent data to prevent retrying outdated data.
All new updates were successfully synchronized to booking.com
Feb 19, 19:17 CET

Update - We have automatically re-enabled all disabled operations by incident for booking.com integrations.
We will continue with retrying all failed updates.
Feb 19, 18:51 CET

Identified - We are waiting for booking.com to fix the issue on their side.
Feb 19, 16:39 CET

Update - We are investigating an issue with Booking.com integrations outage.
Feb 19, 15:58 CET

Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Feb 19, 15:54 CET

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

Booking.com integrations operations outage

Resolved - All the operations are now restored for all affected Booking.com integrations
Feb 14, 13:54 CET

Update - The error is no longer occurring. We are preparing to automatically restore all operations to their original state. This process may take 1-2 hours. If you prefer to expedite the process, you can manually enable operations to bring the system back online more quickly.
Feb 14, 13:35 CET

Monitoring - We can see the issue is now more stable. There are still some issues but we are monitoring the situation.
Feb 14, 13:20 CET

Update - Booking.com is currently aware of the issue on their side and are currently fixing the issue.
Please refer to their own status page: https://connect.booking.com/status/incident/378
Feb 14, 12:07 CET

Identified - Booking.com is currently aware of the issue on their side and are currently fixing the issue.
Feb 14, 12:02 CET

Investigating - We are investigating an issue with Booking.com integrations outage.
Feb 14, 11:59 CET

Chat & Communications to Support

Resolved - Our provider, Salesforce, has confirmed that the issue affecting our chat functionality and ticket creation has been resolved.

If you continue to experience any issues please reach out to us via phone. Thank you for your patience.

You can find more information directly on Salesforce status page: https://status.salesforce.com/incidents/13729
Feb 14, 02:21 CET

Identified - We are currently experiencing intermittent issues with our Chat support and Help centre, due to an ongoing incident on our tooling provider's side.

This may affect being unable to get in contact with our Support team.

Our provider, Salesforce, has acknowledged the issue and is actively working on a resolution.

In the meantime, we encourage you to reach out via chatbot, email or phone for urgent matters. We apologize for the inconvenience and appreciate your patience while this is being resolved.

We will provide further updates as soon as more information becomes available.
Thank you for your understanding.
— Mews Support Team
Feb 14, 01:08 CET

Feb 13, 2025

Chat Functionality Unavailable for Premium Clients

Resolved - Our provider has confirmed that the issue affecting our Premium Support Chat functionality has been resolved. If you continue to experience any issues, please reach out to us via email or phone. Thank you for your patience.
Feb 13, 21:23 CET

Identified - We are currently experiencing an issue with our Chat support functionality available to our Premium Support clients, which is unavailable due to an ongoing incident on our tooling provider's side. This means that Premium clients may be unable to reach our support team via chat at this time.

Our provider, Salesforce, has acknowledged the issue and is actively working on a resolution. You can follow their updates directly here: https://status.salesforce.com/incidents/13728

In the meantime, we encourage you to reach out via chatbot, email or phone for urgent matters.
We apologize for the inconvenience and appreciate your patience while this is being resolved.

We will provide further updates as soon as more information becomes available.
Thank you for your understanding.
— Mews Support Team
Feb 13, 20:38 CET

Downgraded Performance

Resolved - The impact from the issue is over.
Feb 13, 16:51 CET

Monitoring - We have noticed a downgraded performance of the system.
Changes were made already and performances should be back shortly.
Thank you for your patience.
Feb 13, 16:14 CET

Booking.com integrations operations got automatically disabled.

Resolved - All the operations are now restored for all affected Booking.com integrations
Feb 13, 14:22 CET

Identified - The connection between Mews and Booking.com failed due to authorization issues. We have contacted Booking.com support for further information. The error is no longer occurring. We are preparing to automatically restore all operations to their original state. This process may take 1-2 hours. If you prefer to expedite the process, you can manually enable operations to bring the system back online more quickly.
Feb 13, 13:36 CET

Investigating - We are investigating whether issues is on our side or booking.com side.
Feb 13, 13:08 CET

Downgraded performance

Resolved - The impact from the issue is over.
Feb 13, 11:48 CET

Monitoring - The Mews application experienced about 10min window of slowness or timeouts. The performance is recovered now and were are monitoring the situation.
Feb 13, 11:14 CET

Feb 12, 2025

No incidents reported.

Feb 11, 2025

Errors making reservations

Resolved - The team has resolved the issue and all reservation operations are back to normal. Any possible reservations failing to be synchronized with channel managers are now successfully synchronized.
Feb 11, 21:00 CET

Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Feb 11, 18:10 CET

Investigating - We're experiencing an elevated level of errors during reservations and are currently looking into the issue.
Feb 11, 17:57 CET

Feb 10, 2025

No incidents reported.