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All Systems Operational
About This Site
Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.
In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.
Mews Operations
Operational
Mews Guest Experience
Operational
Mews Business Intelligence
Operational
Mews Payments
Operational
Mews Open API
Operational
Mews Marketplace
Operational
Mews Events
Operational
Mews POS
Operational
Mews RMS (Atomize)
Operational
Aircall Inbound calls
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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API throughput
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API response time
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Past Incidents
Oct 6, 2025
No incidents reported today.
Oct 5, 2025
No incidents reported.
Oct 4, 2025
No incidents reported.
Oct 3, 2025
Resolved -
The issue has been resolved. All affected properties have been notified with guidance on how to proceed regarding closed invoices. Impacted future bookings have been corrected and are no longer affected.
Oct 3, 18:44 CEST
Oct 3, 18:44 CEST
Identified -
We identified an issue with a recently introduced feature in Rate Management that impacted override pricing. This caused incorrect VAT/Tax rates to be applied to items with overrides.
The feature has now been disabled, and we are deploying a fix to prevent any new reservations from being created with incorrect VAT/Tax rates.
We are also identifying existing reservations that were affected.
Further updates will be shared here as we progress.
Sep 17, 01:22 CEST
The feature has now been disabled, and we are deploying a fix to prevent any new reservations from being created with incorrect VAT/Tax rates.
We are also identifying existing reservations that were affected.
Further updates will be shared here as we progress.
Sep 17, 01:22 CEST
Resolved -
No new errors have been reported in the past hour so we believe the incident is over.
Oct 3, 16:28 CEST
Oct 3, 16:28 CEST
Monitoring -
The data corruption has been fixed, a fix has been deployed at the same time and we the issue no longer occurs. We will keep monitoring for the next hours.
Oct 3, 15:40 CEST
Oct 3, 15:40 CEST
Update -
We are currently working in a potential solution, we will provide a new update once the change is deployed.
Oct 3, 14:25 CEST
Oct 3, 14:25 CEST
Investigating -
We're investigating the issue.
Oct 3, 13:37 CEST
Oct 3, 13:37 CEST
Oct 2, 2025
Resolved -
The issue has been resolved. Mews is fully operational following the rollback.
Oct 2, 18:08 CEST
Oct 2, 18:08 CEST
Monitoring -
Rollback is complete and we can see signs of recovery, we'll continue to monitor this
Oct 2, 15:03 CEST
Oct 2, 15:03 CEST
Update -
Rollback is complete and we can see signs of recovery, we'll continue to monitor this
Oct 2, 14:59 CEST
Oct 2, 14:59 CEST
Investigating -
We are currently experiencing an unplanned outage.
We are reverting a problematic deployment and working to resolve the issue as quickly as possible.
Please continue to check this page for updates on the status.
Oct 2, 14:46 CEST
We are reverting a problematic deployment and working to resolve the issue as quickly as possible.
Please continue to check this page for updates on the status.
Oct 2, 14:46 CEST
Oct 1, 2025
Resolved -
The issue with migrated legacy billing automation has been fixed and all billing automation is now corrected.
Properties that were affected during the incident will receive direct communications from our team with detailed information about what occurred and any potential next steps that may be required.
If you have not received any communications from us, your property was not impacted by this incident and no action is required on your part.
We appreciate your patience while we worked to resolve this issue. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Oct 1, 20:14 CEST
Properties that were affected during the incident will receive direct communications from our team with detailed information about what occurred and any potential next steps that may be required.
If you have not received any communications from us, your property was not impacted by this incident and no action is required on your part.
We appreciate your patience while we worked to resolve this issue. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Oct 1, 20:14 CEST
Update -
The fix is being rolled out, and most billing automation is already working correctly again. We are continuing to work on the remaining cases.
Oct 1, 18:01 CEST
Oct 1, 18:01 CEST
Update -
We have identified an issue where some migrated routing rules are not working as expected. Our team is working on a fix to restore proper routing.
Oct 1, 12:51 CEST
Oct 1, 12:51 CEST
Investigating -
We've spotted that something has gone wrong during the legacy billing automation migration. We're currently investigating the issue, and will provide an update soon.
Oct 1, 11:12 CEST
Oct 1, 11:12 CEST
Sep 30, 2025
No incidents reported.
Sep 29, 2025
No incidents reported.
Sep 28, 2025
No incidents reported.
Sep 27, 2025
No incidents reported.
Sep 26, 2025
No incidents reported.
Sep 25, 2025
Resolved -
We have successfully implemented a fix for all future reservations that were impacted. The issue has been resolved and all new reservations are functioning correctly.
Properties that were affected during the incident will receive direct communications from our team with detailed information about what occurred and any potential next steps that may be required.
If you have not received any communications from us, your property was not impacted by this incident and no action is required on your part.
We appreciate your patience while we worked to resolve this issue. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Sep 25, 20:32 CEST
Properties that were affected during the incident will receive direct communications from our team with detailed information about what occurred and any potential next steps that may be required.
If you have not received any communications from us, your property was not impacted by this incident and no action is required on your part.
We appreciate your patience while we worked to resolve this issue. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Sep 25, 20:32 CEST
Update -
We have released a fix so that all new reservations have their intended products included as defined by the product rules.
The affected reservations are those that were created via either the Booking engine and the Guest portal between 24.09.2025 13:20 UTC till 25.09.2025 13:05 UTC.
Simultaneously, we are working on fixing future reservations that were affected to ensure products are correctly assigned.
We recommend reviewing today’s reservations created within that the impacted timeframe, scheduled for check-in today as the check-in process re-applies all products and the price may differ from what the guest saw in their confirmation email.
We’ll share further updates soon with the next steps.
Sep 25, 15:45 CEST
The affected reservations are those that were created via either the Booking engine and the Guest portal between 24.09.2025 13:20 UTC till 25.09.2025 13:05 UTC.
Simultaneously, we are working on fixing future reservations that were affected to ensure products are correctly assigned.
We recommend reviewing today’s reservations created within that the impacted timeframe, scheduled for check-in today as the check-in process re-applies all products and the price may differ from what the guest saw in their confirmation email.
We’ll share further updates soon with the next steps.
Sep 25, 15:45 CEST
Update -
We are releasing a change to ensure that all new reservations correctly include products defined by product rules. At the same time, we are working on fixing reservations created since yesterday that are missing products.
We recommend reviewing today’s reservations scheduled for check-in, as the check-in process re-applies all products and the price may differ from what the guest saw in their confirmation email.
We’ll share further updates soon with the next steps.
Sep 25, 14:55 CEST
We recommend reviewing today’s reservations scheduled for check-in, as the check-in process re-applies all products and the price may differ from what the guest saw in their confirmation email.
We’ll share further updates soon with the next steps.
Sep 25, 14:55 CEST
Update -
We identified an issue introduced yesterday at 3 PM (GMT+2) affecting reservations with product rules. Products added by rules were not being included in reservations, except for those created through a Channel Manager.
We are actively working on a fix, which we expect to deliver within the next 2 hours. Once resolved, we will correct future reservations to ensure the missing products are properly included.
Sep 25, 13:37 CEST
We are actively working on a fix, which we expect to deliver within the next 2 hours. Once resolved, we will correct future reservations to ensure the missing products are properly included.
Sep 25, 13:37 CEST
Identified -
The Mews team identified the issue and is working on a resolution. We are working on it, we expect the situation to be fixed in ~2 hours.
We'll provide another update soon.
Sep 25, 13:03 CEST
We'll provide another update soon.
Sep 25, 13:03 CEST
Investigating -
We are currently investigating reports of an issue affecting Booking Engine and the reservations made through it. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Sep 25, 11:25 CEST
Sep 25, 11:25 CEST
Resolved -
We are pleased to report that the service issue identified earlier today has been fully resolved. Our engineering team has been closely monitoring system performance for the past two hours, and all metrics have returned to normal levels.
All services are operating normally. We have seen no recurrence of the issue during our extended monitoring period.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve this matter.
Thank you for your understanding.
Sep 25, 15:10 CEST
All services are operating normally. We have seen no recurrence of the issue during our extended monitoring period.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve this matter.
Thank you for your understanding.
Sep 25, 15:10 CEST
Monitoring -
We experienced an elevated error rate across the API and web application, resulting in widespread operation failures. The root cause was an expired certificate in an internal service.
The issue has been resolved and all services are now fully restored. We apologize for any inconvenience this may have caused.
Sep 25, 10:53 CEST
The issue has been resolved and all services are now fully restored. We apologize for any inconvenience this may have caused.
Sep 25, 10:53 CEST
Identified -
We're currently investigating an elevated level of API errors. Customers may experience issues when performing actions in the web app, making API calls, or completing reservations and other operations, which may be delayed. We've identified the root cause and are actively working on mitigation.
Sep 25, 10:41 CEST
Sep 25, 10:41 CEST
Sep 24, 2025
Resolved -
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Sep 24, 18:10 CEST
Sep 24, 18:10 CEST
Update -
During a new feature rollout we spotted some performance issues related to that feature. We've rolled it back and are monitoring this closely
Sep 24, 17:00 CEST
Sep 24, 17:00 CEST
Monitoring -
The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Sep 24, 16:44 CEST
Sep 24, 16:44 CEST
Update -
We observe elevated amount of timeouts on Connector API as well. We are continuing with investigation.
Sep 24, 16:37 CEST
Sep 24, 16:37 CEST
Investigating -
We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Sep 24, 16:22 CEST
We are currently looking into it.
Thank you for your patience.
Sep 24, 16:22 CEST
Resolved -
The issue has been resolved since 23/9/2025 around 3:00PM UTC
Sep 24, 17:23 CEST
Sep 24, 17:23 CEST
Monitoring -
We have identified the root cause and rollbacked the feature flag that caused a problem with id scanner. Awaiting customer support to verify.
Sep 23, 16:46 CEST
Sep 23, 16:46 CEST
Investigating -
ID Scanner Functionality Issue: We are currently experiencing a service disruption affecting the ID scanner functionality where the scanner is either unavailable or not updating guest profiles as expected
Sep 23, 15:55 CEST
Sep 23, 15:55 CEST
Sep 23, 2025
Postmortem -
Read details
Oct 6, 10:03 CEST
Oct 6, 10:03 CEST
Resolved -
We believe the impact from the issue is over.
Sep 23, 14:52 CEST
Sep 23, 14:52 CEST
Monitoring -
We have redeployed a fix and we are closely monitoring the system.
Sep 23, 07:06 CEST
Sep 23, 07:06 CEST
Identified -
We have noticed a regression with the deployed fix and are working on new release.
Sep 23, 06:47 CEST
Sep 23, 06:47 CEST
Monitoring -
Mews support chat was facing an issue where it was inaccessible to most users. We've have implemented a solution and are currently monitoring.
Sep 22, 16:38 CEST
Sep 22, 16:38 CEST
Identified -
We have identified the problem with opening up Mews support chat and are rolling out a solution. Expected in the next hour.
Sep 22, 15:58 CEST
Sep 22, 15:58 CEST
Update -
We are currently experiencing an issue with our chat & chatbot support functionality. In case of critical incidents, do not hesitate to contact us over the phone - contact Mews through https://www.mews.com/en/contact-us
Sep 22, 15:17 CEST
Sep 22, 15:17 CEST
Update -
We are currently experiencing an issue with our chat & chatbot support functionality. In case of critical incidents, do not hesitate to contact us over the phone - Contact Mews | Get in touch with us
Sep 22, 15:09 CEST
Sep 22, 15:09 CEST
Investigating -
We are currently investigating reports of an issue affecting Mews Messaging. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Sep 22, 14:20 CEST
Sep 22, 14:20 CEST
Sep 22, 2025