Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

Issues with printing invoices in France

Resolved - After monitoring doing this all day, we are confident the issue is resolved and should no longer be reproduced.
Mar 27, 15:53 CET

Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Mar 27, 09:32 CET

Investigating - We got information that French properties can't print bill nor invoices. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Mar 27, 09:03 CET

Mar 26, 2025

Investigating issues with French invoicing

Resolved - We have monitored the issued and it seems working properly again. No customers should be affected right now.
Mar 26, 11:12 CET

Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Mar 26, 10:56 CET

Investigating - We are currently investigating an issue with invoicing that is affecting French customers and preventing them from printing, sharing or emailing invoices.
Mar 26, 09:22 CET

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Queue Processing Delays

Resolved - Our background processing infrastructure was running behind for about 45 minutes which caused delay in processing channel manager connections.

Some reservations may have been delayed. Any missing reservations from the Booking.com direct integration must be manually downloaded by ID. For missing reservations from other channel managers, please report them to the Mews support team.
Mar 21, 18:00 CET

Mar 20, 2025

Failing reservation payments with the latest version of Mews Kiosk app

Resolved - The issue is now resolved. The latest version of Mews Kiosk application is fully functional.
Mar 20, 21:04 CET

Monitoring - We have resolved the issue and we are closely monitoring the system to ensure stability.
Mar 20, 18:37 CET

Identified - The issue is affecting the latest version of the Mews Kiosk application. Customers are advised to not update the application until the issue is resolved. Further updates will follow as we make progress.
Mar 20, 17:24 CET

Investigating - We are currently investigating reports of failed payments affecting Mews Kiosk. We are actively working to identify the cause, and we will provide updates as soon as possible.
Mar 20, 17:04 CET

Mar 19, 2025

Premium Chat Support - Service Disruption

Resolved - The issue has been resolved, and Premium Chat is now fully available to all Premium clients again.

Thank you for your patience and understanding - we look forward to assisting you!
— Mews Support Team
Mar 19, 12:07 CET

Identified - We've identified the issue and are currently working on a fix. Thank you for your understanding.
Mar 19, 11:42 CET

Investigating - We are currently experiencing an issue with our Premium Chat support functionality available to our Premium Support clients. This means that Premium clients may be unable to reach our support team via chat at this time.

We are investigating the issue right now, In the meantime, we encourage you to reach out via chatbot, email or phone for urgent matters.
We apologize for the inconvenience and appreciate your patience while this is being resolved.

We will provide further updates as soon as more information becomes available.
Thank you for your understanding.
— Mews Support Team
Mar 18, 14:45 CET

Mar 18, 2025

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.