Update - We continue the investigation and talking to our cloud provider.
Our platform team is actively monitoring, and taking mitigation steps as needed.
Further updates will follow as more information becomes available.

Aug 07, 2025 - 17:24 CEST
Update - We continue to investigate and are closely monitoring the system’s status. Periodic latency spikes may occasionally occur in short intervals on individual instances. Our platform team is actively working to identify the root cause, monitoring metrics, and taking mitigation steps as needed.

We have upscaled our compute infrastructure to reduce the load on affected instances, which should help minimize customer impact.

Further updates will follow as more information becomes available.

Jul 23, 2025 - 17:53 CEST
Monitoring - Correction, please disregard the previous update as it was related to another incident: https://status.mews.com/incidents/3q6n596dqzd9
Jul 16, 2025 - 17:26 CEST
Investigating - We have noticed a downgraded performance of the Smart Tips.
We are currently looking into it.
Thank you for your patience.

Jul 16, 2025 - 16:56 CEST
Monitoring - We have resolved the issue, and we are closely monitoring the system to ensure stability.
Jul 15, 2025 - 17:48 CEST
Investigating - We are currently investigating reports of increased latency across our public API. Initial indicators show periodically elevated response times and timeouts affecting most endpoints.

Thank you for your patience as we work to resolve the issue.

Jul 15, 2025 - 13:43 CEST

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Mews RMS (Atomize) Operational
Aircall Inbound calls ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Aug 8, 2025

No incidents reported today.

Aug 7, 2025

Unresolved incident: Degraded API Performance.

Aug 6, 2025

No incidents reported.

Aug 5, 2025
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Aug 5, 14:13 CEST
Update - We have identified issues with our database and applied initial mitigation steps. We are continuing with investigating the root cause.
Aug 5, 13:52 CEST
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.

Aug 5, 13:12 CEST
Aug 4, 2025
Resolved - We have fixed the issue on the Messaging area, it was an issue related to Avatars.

In case you are experiencing it, please refresh the page and it should be solved.

Aug 4, 17:13 CEST
Identified - We solved the issue on the Messaging part, if you are still experiencing it, please refresh the page and the issue shall be fixed
Aug 4, 17:10 CEST
Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Aug 4, 16:34 CEST
Resolved - On 4th August between 13:20-14:20 UTC we experienced an issue where hotels may have been unable to check in guests. The incident is now resolved and we apologize for any inconvenience caused.
Aug 4, 16:00 CEST
Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025
Resolved - All delayed items have been successfully synced with the Channel Manager.
Jul 31, 19:09 CEST
Update - We have found the problem with subset of delayed items, and increased the processing throughput to ensure updates are synchronized with channel managers.
Jul 31, 18:49 CEST
Update - We have increased the throughput by 6 times and stopped the blocking items.
Jul 31, 18:39 CEST
Investigating - We’re currently experiencing an issue affecting the sync of availability, rates, and restrictions from Mews to channel managers. Our Engineering Team has identified the bug and is actively working on a fix.
We’ll provide updates as soon as we have more information. Thank you for your patience

Jul 31, 17:32 CEST
Jul 30, 2025
Resolved - Issue has been resolved.

Impact on Payments:
Temporary terminal unavailability.
Failing payments were reprocessed.

Impact on Marketplace
Reservation delivery delays.
Channel manager partners were notified to repush missing reservations.

Jul 30, 15:09 CEST
Update - Another minor outage window observed at 2:33UTC until 2:41UTC
Jul 30, 04:49 CEST
Update - Third-party partner has resolved the issue.

Affected period is 12:42UTC - 12:53UTC 30 July 2025

Payments and Marketplace fully operational.

Jul 30, 03:24 CEST
Monitoring - Third-party service disruption affecting Mews Payments and Marketplace

Payments:
Payment processing delays and terminals being temporarily unavailable.

Channel Managers:
Reservation delivery.
Delays and possibly missing reservations.

Jul 30, 03:15 CEST
Jul 29, 2025

No incidents reported.

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.