Mews Status

Booking.com - Issues with Reservation delivery

Monitoring - Booking.com has ongoing incident affecting reservations.
This is causing reservation delivery delays which might lead to overbookings.
https://connect.booking.com/status/incident/477
Aug 28, 2025 - 01:49 CEST

Migrating Open API traffic to new infrastructure

Update - The migration of Booking Engine API and Channel Manager API on the production environment has been completed. All Open APIs are now fully operational.

While we have taken steps to minimize timeout spikes, occasional timeouts may still occur. We are continuing to investigate the underlying causes.
Aug 19, 2025 - 13:40 CEST

Update - The planned migration of Booking Engine API and Channel Manager API on the production environment will resume tomorrow (August 19) between 11:00 and 13:00 UTC.

During the migration window, you may experience increased response latency for the affected APIs.
Aug 18, 2025 - 15:34 CEST

Update - The migration of Connector API on the production environment was successfully completed yesterday. Booking Engine API and Channel Manager API have also been migrated on the demo environment.

The planned migration of Booking Engine API and Channel Manager API on the production environment is postponed. We will provide the updated schedule next week.
Aug 14, 2025 - 14:53 CEST

Update - Connector API migration on the demo environment was completed successfully yesterday.

Today (August 13), we will also migrate Booking Engine API and Channel Manager API on the demo environment between 12:00 and 13:00 UTC.

The migration of Connector API on the production environment will proceed as planned today between 13:00 and 16:00 UTC.

Tomorrow (August 14), Booking Engine API and Channel Manager API will be migrated on the production environment between 13:00 and 16:00 UTC.

During each migration window, you may experience increased response latency in the affected APIs in the respective environments.
Aug 13, 2025 - 10:58 CEST

Update - We are migrating Connector API traffic to dedicated infrastructure.

Schedule:
- Demo environment: August 12, 13:00–16:00 UTC
- Production environment: August 13, 13:00–16:00 UTC

You may experience increased response latency for Connector API during these times in the respective environments.
Aug 12, 2025 - 13:41 CEST

Update - We continue the investigation and talking to our cloud provider.
Our platform team is actively monitoring, and taking mitigation steps as needed.
Further updates will follow as more information becomes available.
Aug 07, 2025 - 17:24 CEST

Update - We continue to investigate and are closely monitoring the system’s status. Periodic latency spikes may occasionally occur in short intervals on individual instances. Our platform team is actively working to identify the root cause, monitoring metrics, and taking mitigation steps as needed.

We have upscaled our compute infrastructure to reduce the load on affected instances, which should help minimize customer impact.

Further updates will follow as more information becomes available.
Jul 23, 2025 - 17:53 CEST

Monitoring - Correction, please disregard the previous update as it was related to another incident: https://status.mews.com/incidents/3q6n596dqzd9
Jul 16, 2025 - 17:26 CEST

Investigating - We have noticed a downgraded performance of the Smart Tips.
We are currently looking into it.
Thank you for your patience.
Jul 16, 2025 - 16:56 CEST

Monitoring - We have resolved the issue, and we are closely monitoring the system to ensure stability.
Jul 15, 2025 - 17:48 CEST

Investigating - We are currently investigating reports of increased latency across our public API. Initial indicators show periodically elevated response times and timeouts affecting most endpoints.

Thank you for your patience as we work to resolve the issue.
Jul 15, 2025 - 13:43 CEST

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Degraded Performance

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Aug 28, 2025

Properties in Germany are not able to issue invoices due to Fiskaly Maintenance

Resolved - The issue has been resolved. All delayed records have now been processed, and customers can print bills and invoices as normal. We will continue monitoring to ensure everything remains stable.
Aug 28, 16:34 CEST

Update - The Fiskaly maintenance is over, but due to issues after the maintenance some of the TSS might still experience degraded signing performance.
We are currently working on a solution to mitigate this issue.
Aug 27, 07:56 CEST

Monitoring - Due to unexpected behaviors of certain components, the Fiskaly maintenance window has been extended until 20:00 CEST (18:00 UTC) on Monday 25.08.2025.
They will be unlocking customers periodically during this timeframe.
Fiskaly status page:
https://status.fiskaly.com/
Aug 24, 21:08 CEST

CloudFlare issues in Indonesia

Resolved - We believe the issue has been resolved on CloudFlare's end. We've seen no further connectivity issues.
Aug 28, 15:42 CEST

Monitoring - We are aware of an issue with CloudFlare in the Indonesia region, that impacted our customers' ability to connect to the Mews application. CloudFlare confirms that the problem should be resolved. We continue to monitor the situation.
Aug 28, 14:34 CEST

Downgraded Performance

Resolved - We have been monitoring the performance after our fixes and haven't seen any degradation over the past 24 hours
Aug 28, 11:27 CEST

Monitoring - System is already stable, but we're monitoring it just in case a new spike occurs.
Aug 27, 13:51 CEST

Investigating - We have noticed a downgraded performance of the system. Users may experience delays when logging in, retrieving reservations, or processing payments. We are actively looking into it.
Thank you for your patience.
Aug 27, 12:28 CEST

Aug 27, 2025

Mews BI Closed Beta has stalled data

Resolved - All data is refreshed.
Aug 27, 21:41 CEST

Update - We expect all data to be refreshed in one hour.
Aug 27, 20:38 CEST

Monitoring - We identified and fixed the root cause. The latest data is being loaded now.
Aug 27, 18:55 CEST

Investigating - After the planned Mews BI Closed Beta maintenance, we have issues with data updates. The reports do not show fresh data. We are actively investigating the root cause.
Aug 27, 18:00 CEST

Scheduled Maintenance of Mews BI private BETA product on 27 August 2025, 2:00 - 5:00 PM CEST

Completed - The scheduled maintenance has been completed.
Aug 27, 17:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 14:00 CEST

Update - Earlier today, we sent out a maintenance notification that contained an error in the scheduled time. The message incorrectly stated that the maintenance would occur between 2:00 AM and 5:00 AM. The correct maintenance window is 2:00 PM to 5:00 PM (CEST).

We apologize for the confusion this may have caused and appreciate your understanding.
Aug 27, 09:27 CEST

Scheduled - A maintenance window has been scheduled for Wednesday, August 27, 2025, between 02:00 and 05:00 PM CEST. During this period, the private BETA version of Mews BI product will be temporarily unavailable. This maintenance is part of our ongoing efforts to enhance platform performance and ensure long-term system resilience. We apologize for the short notice and any disruption this may cause, and we thank you for your understanding.
Aug 27, 09:23 CEST

Mews POS Unplanned Outage - we are working hard on a solution

Resolved - This incident has been resolved.
Aug 27, 09:25 CEST

Identified - Mews POS experiencing an unplanned outage.
We are working on solving this problem as quickly as possible.
Please continue checking this page for updates on the status.
Aug 27, 09:13 CEST

Aug 26, 2025

No incidents reported.

Aug 25, 2025

Downgraded Performance on Connector API

Resolved - The issue is now fully resolved. Connector API is now operating as expected.
Aug 25, 13:46 CEST

Monitoring - We have resolved the issue, and we are closely monitoring the system to ensure stability.
Aug 25, 12:19 CEST

Identified - We have noticed a downgraded performance on Connector API endpoint restrictions/getAll. We have identified the cause and working on a fix.
Aug 25, 12:06 CEST

Aug 24, 2025

Properties in Germany are not able to issue invoices due to Fiskaly Maintenance

Resolved - We think the impact from the issue is over.
Aug 24, 20:09 CEST

Identified - Properties in Germany are not able to issue invoices due to Fiskaly Maintenance.
Fiskaly status pages
https://status.fiskaly.com/
https://v1.status.fiskaly.com/
Aug 24, 10:42 CEST

Issues with check-in, check-out and new reservation creation

Resolved - We've gone through the logs for the pricing services and we can confirm all calls are processing as expected now.

All of the failing operations, like those related to reservations are now processing succcessfully.
Aug 24, 06:42 CEST

Monitoring - All is operational again and check-in/check-out flow issues should be resolved.

An issue was identified with the Pricing Service in the production environment, impacting reservation-related actions dependent on the price matrix. The team investigated and implemented corrective actions, including restarting and reconfiguring the affected service. Additional scaling measures were applied to ensure stability and improve throughput.

Following these steps, application and API performance has returned to normal levels, and the Pricing Service is operating as expected.
Aug 24, 06:34 CEST

Investigating - We have identified an issue affecting check-ins, check-outs, and creating new reservations. Our R&D team is currently investigating the cause. We will provide an update as soon as we know more.
Aug 24, 05:46 CEST

Aug 23, 2025

No incidents reported.

Aug 22, 2025

Channel Manager Partner DIRS21 unschedule maintenance

Resolved - The partner is again operational and failed items were retried
Aug 22, 09:49 CEST

Monitoring - Partner DIRS21 Unplanned maintenance is undergoing without a planned ETA. We have contacted the partner and we are waiting for confirmation that everything is operational. Then we will proceed to retry all failed items.
Aug 21, 22:09 CEST

Aug 21, 2025

Aug 20, 2025

No incidents reported.

Aug 19, 2025

Unresolved incident: Migrating Open API traffic to new infrastructure.

Aug 18, 2025

Mews Analytics performance issues

Resolved - The issue affecting Mews Analytics has been resolved. Performance has returned to normal, and all reports should now be accessible.
Aug 18, 15:25 CEST

Monitoring - We have seen recovery in Mews Analytics and the service is working as expected again. We are continuing to monitor the situation to ensure it remains stable.
Aug 18, 13:18 CEST

Investigating - We are aware of an issue where Mews Analytics is either not loading or responding very slowly. This affects multiple reports, including Manager Analytics, Aging Balance, and Deposit Ledger. Our team is actively investigating the root cause.
Aug 18, 11:40 CEST

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

Check in blocked

Resolved - The issue is now fully resolved. Mews Kiosk is now operating as expected.
Aug 14, 12:32 CEST

Monitoring - We have released Kiosk v4.42.0 to address the check-in issue affecting some customers running Kiosk v4.41.0 on Android.

All customers currently using Kiosk v4.41.0 are strongly advised to update as soon as possible and download the update from the Google Play Store.

We will continue to monitor the situation closely to ensure everything is running smoothly.
Aug 13, 21:31 CEST

Update - We have identified and resolved the root cause of the issue.
A new release for Kiosk version 4.42.0 is being prepared, and we will provide an update as soon as it becomes available.

iOS devices were not affected, as the faulty version was never approved by the App Store and the previous release has been canceled.
Aug 13, 19:59 CEST

Identified - The Mews team has identified the issue and is working on a resolution.

Staff Mode remains unaffected. As a temporary workaround to restore check-in functionality, enterprises can enable Staff Mode on their kiosks.
Aug 13, 19:30 CEST

Investigating - We are currently investigating reports of an issue affecting Mews Kiosk on Android. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

In the meantime, all customers are asked to please not update Kiosk version to 4.41.0 on Android devices.
Aug 13, 18:59 CEST