All Systems Operational

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Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational
Mews Guest Experience Operational
Mews Business Intelligence Operational
Mews Payments Operational
Mews Open API Operational
Mews Marketplace Operational
Mews Events Operational
Mews POS Operational
Aircall Inbound calls ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Apr 25, 2025

No incidents reported today.

Apr 24, 2025
Resolved - The issue is now fully resolved. Mews is now operating as expected.
Apr 24, 08:26 CEST
Monitoring - Delivery of emails is restored with minimum delay.
We are closely monitoring the system to ensure stability.

Apr 24, 01:30 CEST
Update - We have identified issues with all emails being sent from Mews, this appears to be caused by our 3rd party provider - SendGrid.

You can follow their status page for more updates https://status.sendgrid.com/
We are monitoring the situation closely.

Apr 24, 01:04 CEST
Identified - The Mews team identified the issue with 3rd party product outage. We are closely monitoring the situation.
Apr 24, 00:40 CEST
Resolved - One backend instance was misbehaving. Platform team restarted it. We are no longer observing errors. The issue is now fully resolved. Mews is now operating as expected.
Apr 24, 08:25 CEST
Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Apr 24, 08:18 CEST
Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.

Apr 24, 08:06 CEST
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Resolved - The Mews Booking Engine was incorrectly using the users local currency rather than the configured currency. This has now been resolved.
Apr 16, 06:16 CEST
Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Apr 16, 04:38 CEST
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.