Mews Status

All Systems Operational

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Aircall Inbound calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Web response time

API throughput

API response time

Past Incidents

Nov 7, 2024

No incidents reported today.

Nov 6, 2024

Downgraded Performance

Resolved - The impact from the issue is over, we apologize for any inconvenience caused.
Nov 6, 18:04 CET

Monitoring - We have identified a pattern of heavy queries in our database, that was very hard to pinpoint. We have applied a fix and the performance recovered. The team is still actively monitoring the situation and making improvements in the observability of similar performance issues.
Nov 6, 16:15 CET

Update - We continue actively investigating. Performance degradation is still significant.
Nov 6, 14:23 CET

Update - We continue with actively investigating the affected components. Performance degradation is still significant.
Nov 6, 13:12 CET

Update - We're actively investigating the component affected. We can see a degraded performance in the app but it is still functioning
Nov 6, 12:01 CET

Update - We have upscaled our database and continue investigating what is going on. The application still performs very slow.
Nov 6, 11:25 CET

Investigating - We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Nov 6, 10:56 CET

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

Unplanned Outage - We have identified and resolved the issue

Postmortem - Read details
Nov 4, 14:14 CET

Resolved - We experienced an unplanned outage and systems are back to normal now.
Oct 30, 19:13 CET

Monitoring - We experienced an unplanned outage.
We resolved this problem.
Please continue checking this page for updates on the status.
Oct 30, 18:49 CET

Oct 29, 2024

No incidents reported.

Oct 28, 2024

Unplanned outage of app.mews.com

Resolved - We have not seen any problems with accessing app.mews.com in the last few hours.
Oct 28, 08:41 CET

Monitoring - The service is now fully operational again. We are monitoring the situation.
Oct 27, 20:18 CET

Identified - The service was restored, but users may still experience slower responses. We are monitoring the situation.
Oct 27, 19:54 CET

Investigating - We are currently experiencing an unplanned outage.
We are working on solving this problem as quickly as possible.
Please continue checking this page for updates on the status.
Oct 27, 19:24 CET

Oct 27, 2024

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.