Mews Status

All Systems Operational

About This Site

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In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Mews Operations Operational

Mews Guest Experience Operational

Mews Business Intelligence Operational

Mews Payments Operational

Mews Open API Operational

Mews Marketplace Operational

Mews Events Operational

Mews POS Operational

Mews RMS (Atomize) Operational

Support Service Operational

Support Chat Service Operational

Support Inbound Calls Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2026

Properties cannot print fiscalization bills

Resolved - We are no longer seeing any problems with fiscalization jobs in production, printing of fiscalized bills should be working normally now
Apr 9, 11:05 CEST

Monitoring - We have unblocked jobs for printing fiscalized bills both for Germany and France, we are now in contacts with properties to confirm the issue has been resolved
Apr 9, 09:52 CEST

Investigating - We are currently investigating an issue affecting some properties, where invoices cannot be printed due to a Fiscal Registry error message.
Apr 9, 08:18 CEST

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

Upsells in Booking Engine display all products

Resolved - We think the impact from the issue is over.
Apr 3, 18:30 CEST

Monitoring - We've resolved the problem and are monitoring the situation.
Apr 1, 14:14 CEST

Identified - We identified issues inside Booking Engine where all products were displayed as available for Upsells. We're working on resolving the issue.
Apr 1, 14:13 CEST

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Issue with Mews

Resolved - We have successfully identified and deployed a fix for the incorrect application of the city tax in Barcelona.
Systems are now calculating the tax correctly, and normal operations have resumed.
We apologize for any inconvenience caused.
Apr 1, 11:16 CEST

Identified - We are currently aware of an issue resulting in the incorrect application of the city tax in Barcelona. We are working on a resolution.
We will provide a further update shortly.
Apr 1, 10:17 CEST

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.