Reservations from channel managers and updates to channel managers are failing

Incident Report for Mews

Resolved

All failed updates were regenerated with most recent data and sent to channel managers and OTAs.

Posted Oct 07, 2024 - 18:49 CEST

Monitoring

All reservations coming from channel managers were created.
All updates to channel manager are being retried and resend.

Posted Oct 07, 2024 - 14:08 CEST

Identified

We are reverting to the previous version.
We will retry all failed reservations and updates automatically.

Posted Oct 07, 2024 - 12:55 CEST

Investigating

All reservations coming from channel managers and all updates being sent to channel managers are failing

Posted Oct 07, 2024 - 12:44 CEST