Issue with Accounting report (Order item report)

Incident Report for Mews

Resolved

We deployed the patch to production yesterday and having monitored for 24 hours we believe the issue is resolved and users should be able to filter Order item report in Detailed mode without issue.
Posted Jul 07, 2026 - 13:48 CEST

Monitoring

A patch resolving the issue affecting the Order Items report in Detailed mode has been deployed to production. The report is loading normally again on the sites we were aware of. We are continuing to monitor to confirm the issue is fully resolved, and will post a final update once we're confident it is.
Posted Jul 06, 2026 - 16:05 CEST

Identified

We have identified the issue with the accounting report, this issue is localized to viewing the report in Detailed mode only. We are releasing a fix right now.
Posted Jul 06, 2026 - 15:30 CEST

Investigating

We've been made aware of issues with the accounting report and are looking into it
Posted Jul 06, 2026 - 14:38 CEST
This incident affected: Mews Operations.