We have identified an issue where, for some reservations imported from connected Channel Managers, products that should be included in the rate (for example breakfast) were added on top of the reservation total instead. This inflated the reservation total and the assigned night cost for the affected bookings.
The cause has been identified and the faulty behavior has been stopped, so no new reservations are affected. We are currently reprocessing the affected reservations to correct their totals. No action is required from your side.
We will post a further update once reprocessing is complete.
Posted Jun 30, 2026 - 19:25 CEST
This incident affected: Mews Operations and Mews Marketplace.