Mews unavailable

Incident Report for Mews

Postmortem

Problem

After deploy and running any operations related to any reservations coming from channel manager database got overloaded so the whole Mews become significantly slowed down.

Action

We found out there wasn't optimized database operation, so we rolled back deployment to the previous version which took 4 minutes.

Causes

Ineffective searching in the database was used in many places where it wasn't necessary.

Solutions

Every extension of the database table will require included optimization.

Posted Oct 07, 2022 - 08:15 CEST

Resolved

This incident has been resolved.

Posted Sep 15, 2022 - 17:37 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2022 - 16:45 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 15, 2022 - 16:42 CEST

Investigating

We are currently investigating the issue of the system being unavailable.

Posted Sep 15, 2022 - 16:40 CEST

This incident affected: Mews Operations, Mews Guest Experience, Mews Business Intelligence, Mews Payments, Mews Open API, and Mews Marketplace.