We have confirmed that this incident is fully resolved. Both affected services have been restored:
- Channel Manager synchronization - Reservation processing is working as expected. All remaining reservations in the queue will be processed correctly. - Space Status page - The Space Status page in Mews Operations is accessible again.
Please note: Due to the backlog accumulated during the incident, there may be delays of up to 30 minutes before all reservations are fully synchronized. No action is needed from your side.
Posted Feb 19, 2026 - 13:33 CET
Update
We have identified and rolled back the root cause of two related issues affecting Mews Operations:
Channel Manager delays: Reservation synchronization via Channel Managers is delayed. Space Status page: The Space Status page in Mews Operations is currently unavailable.
We've rolled back the root cause and we are actively monitoring Channel Manager processing to confirm full recovery. We will provide an update once normal operation is restored.
We apologize for the disruption and appreciate your patience.
Posted Feb 19, 2026 - 13:18 CET
Monitoring
Fix is deployed and we are monitoring it on production
Posted Feb 19, 2026 - 13:11 CET
Identified
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Posted Feb 19, 2026 - 13:02 CET
Investigating
We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.