Downgraded Performance

Incident Report for Mews

Postmortem

Problem

On June 17, 2025, some customers experienced slower-than-usual performance on the Mews products. Pages took longer to load, and regular activities were delayed.

Action

As soon as our team became aware of the slowdown, we investigated the issue straight away. We identified a recent change in our system and quickly reversed it. Our top priority was to restore normal speed for everyone, and we closely monitored the system after taking this step.

Causes

The slowdown appears to have been related to a new setting that had been switched on in the platform.

Solutions

We turned off the new setting, which helped ease the slowdown. The Mews platform team is currently identifying opportunities to enhance our performance monitoring solution to reduce detection time.

Posted Jul 21, 2025 - 09:39 CEST

Resolved

The issue is now fully resolved. Mews is now operating as expected.
Posted Jun 17, 2025 - 10:46 CEST

Monitoring

The team has identified two instances that were unhealthy. These instances have been restarted, and performance has returned to normal levels.
Posted Jun 17, 2025 - 10:01 CEST

Investigating

We have noticed a decline in the system's performance. We are investigating.
Posted Jun 17, 2025 - 09:51 CEST