The impact of this issue is over. Since 15:25 UTC the performance is back to normal.
Posted Nov 17, 2024 - 19:54 CET
Update
We have confirmed that background processing (including channel manager updates) should be up to date and believe the impact from this issue is over. We still keep actively monitoring the situation.
Posted Nov 17, 2024 - 17:45 CET
Monitoring
The performance is currently stable and Mews Platform team is closely monitoring the situation.
Posted Nov 17, 2024 - 16:44 CET
Update
We are seeing significant improvement in the past 20mins, but there is still performance degradation present as data is reprocessing.
Posted Nov 17, 2024 - 16:28 CET
Identified
We have identified an issue with our database replication (which provides high resilience and availability for our customers), and are taking action to mitigate.
We are seeing small improvements on our production availability, though we are not yet in a resolved state.
Posted Nov 17, 2024 - 16:12 CET
Update
The Mews Platform team continues investigating the database issues.
Posted Nov 17, 2024 - 15:04 CET
Update
We are investigating issues with database replication. The mews application is still very unresponsive.
Posted Nov 17, 2024 - 13:37 CET
Investigating
We are still seeing performance issues on the side of our database and are investigating the root cause.
Posted Nov 17, 2024 - 12:44 CET
Identified
We have identified a technical issue on the side of our database. We have performed failover to secondary region and are seeing first signs of improvement.
Posted Nov 17, 2024 - 12:00 CET
Update
We are seeing serious degradation across all services. We are investigating what is going on.
Posted Nov 17, 2024 - 11:26 CET
Investigating
We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.
Posted Nov 17, 2024 - 11:09 CET
This incident affected: Operations, Guest Journey, Business Intelligence, Payments, Open API, and Marketplace.