Downgraded Performance

Incident Report for Mews

Postmortem

Problem

An automated background job consumed excessive database resources, causing degradation of Mews services and impacting overall application performance.

Action

The engineering team quickly identified the problematic processes and terminated them, while simultaneously updating our status page to keep customers informed of the situation.

Causes

A scheduled background processing job generated unexpectedly high resource utilization, leading to database performance constraints that affected application responsiveness.

Solutions

​The team has implemented immediate measures to prevent recurrence and is conducting further analysis to optimize the underlying processes. We are also reviewing our job scheduling policies to ensure resource-intensive tasks are executed during periods of lower system load.

Posted Apr 04, 2025 - 07:20 CEST

Resolved

We have disabled automatic processes that caused the degraded performance.
Posted Mar 05, 2025 - 17:29 CET

Investigating

We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Posted Mar 05, 2025 - 17:13 CET
This incident affected: Mews Operations.