Downgraded Performance

Incident Report for Mews

Resolved

The issue has been resolved. The application performance is stable, and we see no further problems.
Posted May 24, 2024 - 09:35 CEST

Monitoring

We have upscaled the database and the performance is recovered. We will keep monitoring for further issues.
Posted May 23, 2024 - 18:31 CEST

Identified

We have identified high utilization of our database. We are upscaling to remediate the issue and continue to investigate the root cause.
Posted May 23, 2024 - 18:19 CEST

Investigating

We are investigating downgraded performance of the system.
Thank you for your patience.
Posted May 23, 2024 - 18:09 CEST
This incident affected: Operations, Guest Journey, Business Intelligence, Payments, Open API, and Marketplace.
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