On Monday 22.07.2024 at 3:52 UTC, the system began sending emails for scheduled report exports without attachments. As a result, the recipients did not receive their periodic report exports.
Action
The engineering team promptly identified the source of the issue, resolved it, and deployed a new version of the application.
The engineering team also identified the affected emails that were sent to recipients without attachments and resent those with a weekly or longer periodicity.
Causes
A bug in the code responsible for creating export emails was introduced by earlier changes.
Solutions
Enhance test coverage to automatically identify similar issues in the future.
Refactor outdated code to ensure safer modifications.
Posted Jul 29, 2024 - 13:07 CEST
Resolved
We think the impact from the issue is over.
Posted Jul 15, 2024 - 18:42 CEST
Identified
We're identified root cause and team started working on a fix.