On 4 March 2026 at 15:15 CET, a change to room price calculations caused some complex dependent rates to ignore differences between room categories. For affected properties, prices for room types became flat. Between 14:00–17:30 CET, incorrect prices were shown in Mews Operations and sent to channel manager integrations, so some guests booking through online channels might have seen rooms at incorrect prices. Direct bookings in the system using these rate configurations were also affected during the same period.
The Mews team detected the issue at 15:15 CET after a customer report. The Mews team confirmed the impact, reverted the change, and at 16:35 CET pricing calculations were correct for all new updates. The Mews team then ran a recovery job to recreate and resend corrected prices to channel manager integrations in a controlled way until all inventory was synchronised on 6 March 2026.
The issue came from a change in dependent rate pricing that was not fully separated from existing pricing behaviour. For some complex rate setups, this caused all room categories on an affected rate to use the same base value.
All prices have been re-synchronised, and pricing services are fully operational. The Mews team continues to monitor pricing accuracy.
We apologise for the disruption this incident caused to you and your guests. Pricing accuracy is critical, and we are committed to strengthening our testing, rollout safeguards, monitoring, alerting, and recovery tooling to reduce the risk of similar issues and resolve them faster.