Price derivations of multi-level dependent rates not working as expected

Incident Report for Mews

Update

We are currently preparing and deploying a synchronization job that will update all prices across the different channel manager platforms. We will provide another update as soon as the process has been completed or if we have any significant changes to share
Posted Mar 04, 2026 - 21:02 CET

Update

Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery.
Posted Mar 04, 2026 - 19:45 CET

Update

Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery.
Posted Mar 04, 2026 - 19:37 CET

Monitoring

The team has resolved the issue, and we are closely monitoring the system to ensure stability.
Posted Mar 04, 2026 - 17:36 CET

Update

The Mews team has identified and resolved the issue and will be deploying the fix shortly.
Posted Mar 04, 2026 - 16:21 CET

Identified

The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Posted Mar 04, 2026 - 15:42 CET
This incident affects: Mews Operations and Mews Marketplace.