Increased number of 3D Secure requests for payments, contributing to current issues with transactions stuck in verifying status

Incident Report for Mews

Resolved

The problem was resolved and new payments are not affected. Existing payments with already requested 3DS verification must be verified or they will be canceled.

Posted Sep 20, 2024 - 01:07 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2024 - 00:45 CEST

Investigating

We are currently investigating this issue.

Posted Sep 19, 2024 - 21:38 CEST

This incident affected: Mews Payments.