Some customers are experiencing an issue where their guests are unable to check in via Kiosk v4.51

Incident Report for Mews

Resolved

The issue has been resolved and Kiosk operations have been fully restored.
Posted Jun 02, 2026 - 17:32 CEST

Identified

Some customers running the latest Kiosk v4.51 are impacted, particularly those who have 100+ active reservations. The team is working on the fix that will be available shortly.
Posted Jun 02, 2026 - 14:11 CEST

Investigating

We are currently investigating reports of an issue affecting Mews Kiosk with error message "Invalid AccountId Error". The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Posted Jun 02, 2026 - 13:38 CEST