On 2025-12-05 between 08:47 and 09:12 UTC Mews was affected by a global Cloudflare outage, rendering all our pages and APIs unreachable, returning Internal Service Errors. This resulted in Mews and all associated endpoints being inaccessible to customers for approximately 25 minutes.
We began recovery efforts immediately while Cloudflare worked on a fix, even though this third-party outage was not entirely in our control. Potential impacts include:
The outage was caused by a widespread Cloudflare outage that affected multiple major sites, including Mews. Cloudflare is a leading internet infrastructure service that provides websites such as Mews with the ability to deliver their content more effectively and protects them from cyberattacks like DDoS by filtering out harmful traffic. It is one of the most relied upon providers for this type of services, as witnessed by other significant outages at the time too (LinkedIn, Spotify, Ikea, Sage, X).
Although incredibly rare, when Cloudflare experiences issues, it can impact the accessibility of websites and services that rely on its infrastructure.
Cloudflare provided their own public postmortem here: Cloudflare outage on December 5, 2025 .
There are workarounds for this sort of issue, but they become a cost benefits analysis. Having a failsafe service akin to Cloudflare for issues would mitigate perhaps 50% of the impact an incident like this would have, but also would be so incredibly cost prohibitive as to have most business unable to operate profitably or to add significant complexity to the architectural setup. Typically the best solution in situations like this is strong liaison with the provider, and regular updates with our customers - it would be anticipated that an incident of this sort of magnitude would be a ‘once in 5 years’ type scenario.
We appreciate your understanding and patience during this incident, and we are committed to ensuring the reliability of our services moving forward.