Problem
On 27 May 2025, the Mews Platform team observed a service interruption caused by a third-party service provider. This led to some features in Mews becoming temporarily unavailable for a subset of users. Core functionality remained accessible, and most users were unaffected.
The team identified the disruption shortly after it occurred and contacted the provider to restore service. We also informed the Mews Support team to help users who encountered disabled features.
The outage was caused by an unexpected breaking change by the third-party provider to their application and infrastructure. This change interrupted our access to activated features.
The issue has been fully resolved. All affected features are operational. The Mews Platform team is monitoring performance to ensure stability. We conducted a thorough investigation and developed a strategy aimed at enhancing system resilience to external provider changes and reduce future risk of system outages.