We are pleased to report that the service issue identified earlier today has been fully resolved. Our engineering team has been closely monitoring system performance for the past two hours, and all metrics have returned to normal levels.
All services are operating normally. We have seen no recurrence of the issue during our extended monitoring period.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve this matter.
Thank you for your understanding.
Posted Sep 25, 2025 - 15:10 CEST
Monitoring
We experienced an elevated error rate across the API and web application, resulting in widespread operation failures. The root cause was an expired certificate in an internal service. The issue has been resolved and all services are now fully restored. We apologize for any inconvenience this may have caused.
Posted Sep 25, 2025 - 10:53 CEST
Identified
We're currently investigating an elevated level of API errors. Customers may experience issues when performing actions in the web app, making API calls, or completing reservations and other operations, which may be delayed. We've identified the root cause and are actively working on mitigation.
Posted Sep 25, 2025 - 10:41 CEST
This incident affected: Mews Operations and Mews Open API.