All services have been fully restored and are operating normally. We apologize for any inconvenience caused during this incident.
Thank you for your patience.
Posted Jan 20, 2025 - 04:16 CET
Monitoring
Service performance is gradually improving. Card processing operations are being restored. We continue to monitor the situation.
We will provide a final update once all services are fully operational.
Posted Jan 20, 2025 - 03:55 CET
Update
We are currently experiencing service degradation affecting card processing due to third-party provider issues (PCI Proxy provider). Our team is in contact with the provider and working on resolution.
Besides payments, it's also affecting Reservations from Channel Managers.
We will update this status page once service is fully restored.
Posted Jan 20, 2025 - 03:34 CET
Investigating
We have noticed a downgraded performance of the system, affecting payments, and reservations. Our team is investigating the issue.
Thank you for your patience as we work to resolve this.