The issue is now fully resolved. Mews is now operating as expected.
Posted Oct 28, 2026 - 11:25 CET
Monitoring
Guest Messenger is working normally for all properties.
Posted Oct 28, 2026 - 11:19 CET
Update
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Posted Oct 28, 2026 - 10:53 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 28, 2026 - 10:28 CET
Update
Since 27 October, 15:34 CET, Guest Messenger shows “Guest messaging is being set up” instead of the inbox for some properties, and guests aren’t getting replies. We found the cause and are rolling out a fix. You don’t need to do anything.
Posted Oct 28, 2026 - 10:26 CET
Investigating
Since 27 October at 15:34 CET, Guest Messenger in Mews Operations shows “Guest messaging is being set up” instead of the inbox for many properties that were already using it. Staff at affected properties can’t read or reply to guest messages, and guests don’t receive replies. Other parts of Mews Operations aren’t affected. We’re investigating the cause and will post an update within 30 minutes.