On the 12th of February 2025, Mews users have experienced issues with various actions involving reservations like creating reservations, reservation check-in and check-out or displaying and exporting some reports. The issue was caused by a database schema and application version mismatch.
We noticed the issue almost immediately and performed actions to correct the database schema and application version mismatch. We then proceeded to synchronize any channel manager reservations that have failed to synchronize during the outage.
A bug in our automatic deployment process has caused the database schema to be updated before the application, leading to the forementioned version mismatch.
The automatic deployment process will be revised and processes will be put in place to prevent similiar issues in the future.