We're happy the remediation work has now resolved this
Posted May 27, 2026 - 18:30 CEST
Update
We are continuing to monitor for any further issues.
Posted May 27, 2026 - 18:07 CEST
Monitoring
We identified a small amount of requests were failing authorization checks. We narrowed this down to a couple of faulty instances serving requests and have mitigated the issue. Customers should no longer see unexpected access errors. If you are still affected, please reach out to our support team.
Posted May 27, 2026 - 17:40 CEST
Investigating
We are aware of an issue with our authorization service. Some customers are seeing access errors on pages they should be able to reach. We are actively investigating and will share an update as soon as we know more.
Posted May 27, 2026 - 16:59 CEST
This incident affected: Mews Operations, Mews Guest Experience, Mews Open API, and Mews Marketplace.