The issue with migrated legacy billing automation has been fixed and all billing automation is now corrected.
Properties that were affected during the incident will receive direct communications from our team with detailed information about what occurred and any potential next steps that may be required.
If you have not received any communications from us, your property was not impacted by this incident and no action is required on your part.
We appreciate your patience while we worked to resolve this issue. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Posted Oct 01, 2025 - 20:14 CEST
Update
The fix is being rolled out, and most billing automation is already working correctly again. We are continuing to work on the remaining cases.
Posted Oct 01, 2025 - 18:01 CEST
Update
We have identified an issue where some migrated routing rules are not working as expected. Our team is working on a fix to restore proper routing.
Posted Oct 01, 2025 - 12:51 CEST
Investigating
We've spotted that something has gone wrong during the legacy billing automation migration. We're currently investigating the issue, and will provide an update soon.