Problem

On 2026-07-09T13:37:00Z, a deployment introduced a configuration change that inadvertently set the maximum number of items allowed on a bill to zero. As a result, all customers across the production environment were unable to close bills. Users saw the error message: "Bills can only contain up to 0 items.".

Action

Our team identified the root cause within minutes of the incident being reported and corrected the configuration at 2026-07-09T14:05:34Z. Bill closing was restored immediately.

Causes

A newly configuration defaulted to 0 instead to the correct number.