The issue has been successfully resolved and we are no longer encountering any errors. We have thoroughly tested the system, and everything is functioning normally.
Posted Nov 16, 2023 - 20:02 CET
Monitoring
We deployed a fix. We will continue to monitor the situation
Posted Nov 16, 2023 - 18:33 CET
Update
Continuing to propagate fix to all environments
Next update: 1 hour
Posted Nov 16, 2023 - 18:07 CET
Update
Completed testing the fix. Now propagating to all environments
Next update: 30 minutes
Posted Nov 16, 2023 - 17:22 CET
Update
Problem: Users are experiencing an error during the login process.
Causes: An issue related to date formatting (localisation) and the users’ culture setting
Steps to resolve: We are currently testing a fix for the issue. In the meantime, users can refresh to resolve the issue and complete login.
Next update in 30 minutes
Posted Nov 16, 2023 - 16:46 CET
Identified
Some users are experiencing and error during log in relating to their culture. We are currently looking into the issue.