Downgraded Performance

Incident Report for Mews

Resolved

The connection is stable, and all previously failed items have been successfully retried.
Posted Jan 08, 2026 - 15:00 CET

Monitoring

The connection is back online and stable. We’ll keep monitoring it closely and work through the failed items.
Posted Jan 08, 2026 - 14:09 CET

Identified

BW has confirmed an unplanned outage affecting their database service, which is impacting reservation synchronization and inventory updates for all BW hotels.
We'll resend updates once the issue is resolved on their end.
Posted Jan 08, 2026 - 09:44 CET

Investigating

We are currently investigating an issue with the Best Western connection, which is affecting reservation synchronization and inventory updates.
Posted Jan 08, 2026 - 09:35 CET
This incident affected: Mews Marketplace.