Mews is slow

Incident Report for Mews

Resolved

The response times are back to normal

Posted Nov 15, 2023 - 20:50 CET

Monitoring

The database overload has been mitigated and our metrics are returning to normal. We are monitoring the situation for any potential further impact.

Posted Nov 15, 2023 - 18:57 CET

Identified

The source of the issues is overloaded database. We are working on mitigation.

Posted Nov 15, 2023 - 18:48 CET

Investigating

We are currently investigating slower responsiveness of the Mews application.

Posted Nov 15, 2023 - 18:10 CET

This incident affected: Operations, Guest Journey, Business Intelligence, Payments, Open API, and Marketplace.