Failing reservation payments with the latest version of Mews Kiosk app

Incident Report for Mews

Resolved

The issue is now resolved. The latest version of Mews Kiosk application is fully functional.
Posted Mar 20, 2025 - 21:04 CET

Monitoring

We have resolved the issue and we are closely monitoring the system to ensure stability.
Posted Mar 20, 2025 - 18:37 CET

Identified

The issue is affecting the latest version of the Mews Kiosk application. Customers are advised to not update the application until the issue is resolved. Further updates will follow as we make progress.
Posted Mar 20, 2025 - 17:24 CET

Investigating

We are currently investigating reports of failed payments affecting Mews Kiosk. We are actively working to identify the cause, and we will provide updates as soon as possible.
Posted Mar 20, 2025 - 17:04 CET
This incident affected: Mews Guest Experience and Mews Open API.