Issue with Mews Guest Portal

Incident Report for Mews

Postmortem

We discovered an issue with the communication between two of our Guest Experience APIs in our demo and production environments.

We were able to switch the new features off temporarily that are responsible for the Guest Experience APIs communicating whilst we investigated. This allowed the Guest Portal to be accessed fully once again.

We have updated the library we use for API communication and have made observability and alerting a key focus over the next few weeks of development.

Posted Jun 03, 2025 - 12:40 CEST

Resolved

Production and demo environments are confirmed to be working again.

Posted May 13, 2025 - 10:05 CEST

Update

Some customers were unable to access the guest portal due to an internal connection issue. This has been resolved and we have started to determine the cause. Production and demo environments have been confirmed as working fully again.

Posted May 13, 2025 - 10:01 CEST

Identified

The Mews team identified the issue with the Guest Portal and is working on a resolution. Further updates will follow as we make progress.

Posted May 13, 2025 - 09:47 CEST

This incident affected: Mews Guest Experience.